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dethierp
Contributor I
June 8, 2024
Question

Sonos app unusable - Stuck in infinite update loop

  • June 8, 2024
  • 15 replies
  • 11023 views

Hi all, SInce early June 2024, my Sonos app on Android is stuck in an infinite update loop. The app says a software update is available, asks to start the update, when I initiate the update the app says that my system is up-to-date, I then click on end and I’m back at square 1 where the app says a software update is available. I’m not sure if this refers to an app update or an update of the speaker software. 

I can’t get out of this loop. I can only send diagnostics. My Sonos app is completely unusable. I have to go through the Spotify app to use my speakers.

I uninstalled the app, updated my android firmware, unplugged all speakers, reset the wifi routers. 

My system is 2 x One, Sub and Boost.  

Do others have the same issue? I couldn’t find a recent post about this. 

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    15 replies

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    Jarkmackson
    Contributor I
    June 24, 2024

    Same issue. One of about 1,000 that this absolute sh*t company has. Can their software people get anything right? These a$$holes could f*ck up toast.

      Mauly
      Lyricist I
      June 26, 2024

      I had the same problem with my Play3.  I was connecting to it with the Sonos (S2) app but my Play3 was not yet updated to S2 and apparently was missing an S1 update.  So I connected it with the S1 app and then it did an update to my Play3.  Then I did a factory reset (which apparently does not remove the updates),  and I connected to the Play3 with the newer Sonos app (which is apparently S2).  Then it did another update and this time it worked (after two tries).  (Your can’t make this crap up).  Now I deleted the Sonos S1 app from my phone.

       

      Perthshire_tunes
      Lyricist I
      July 3, 2024

      Hi, the solution that worked for me to get out of this loop was to install the Sonos desktop software on my home PC ( that shares the same home network as my Sonos system). Run a manual software update Manage>Check for Software,update. Have the PC do the Sonos update. I then force close the Sonos app on my android phone and when I open it again everything works as it should. Hope this helps. A pain I know, but until Sonos look into this..... 

      Joe_43
      Contributor I
      July 13, 2024

      I have the same problem.  I did the update through my windows computer and I’m still stuck.  How do you fix this?  I have a party today and need Sonos running- wondering why I even have Sonos anymore.  Never works easily.

        Marcel Segers
        Contributor I
        July 29, 2024

        @dwblenk 

        Your advice worked for me to get out of the infinite update loop! I disconnected all Sonos devices, opened the Sonos App (Android), reconnected a device, one by one while invoking a manual configuration update in the App each time. The update loop is gone.

        Many thanks!

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