Contributor I

Question

Sonos app unusable - Stuck in infinite update loop

Forum|Forum|2 years ago
June 8, 2024
15 replies
11023 views

Hi all, SInce early June 2024, my Sonos app on Android is stuck in an infinite update loop. The app says a software update is available, asks to start the update, when I initiate the update the app says that my system is up-to-date, I then click on end and I’m back at square 1 where the app says a software update is available. I’m not sure if this refers to an app update or an update of the speaker software.

I can’t get out of this loop. I can only send diagnostics. My Sonos app is completely unusable. I have to go through the Spotify app to use my speakers.

I uninstalled the app, updated my android firmware, unplugged all speakers, reset the wifi routers.

My system is 2 x One, Sub and Boost.

Do others have the same issue? I couldn’t find a recent post about this.

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Baldwin241

Lyricist I

Same issue here when trying to reconnect my era 100

K

kwonj7

Lyricist I

I have the same issue and mine has been like this since May. The macOS version of Sonos works with no issues and luckily my son has an iPad so I can use it that way. But we are all on Android in the house and it is extremely inconvenient and makes my $1800 investment in this system useless. Help desk is useless as well.

E

edmountain

Prodigy I

Usually there's an option to decline updates. Are you able to post a screenshot? Or at least transcribe the complete and exact wording of the message you're seeing?

D

dethierpAuthor

Contributor I

Usually there's an option to decline updates. Are you able to post a screenshot? Or at least transcribe the complete and exact wording of the message you're seeing?

Nope... the only option I have is to send a diagnostic, which I did several times. These are the only 2 screens I have access to (in french). The back button doesn't lead to anything.

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edmountain

Prodigy I

That’s annoying.

It could be just an issue with the app. Try force stopping the app then clear the app cache. Restart the app and see if it’s still happening. (Do not uninstall the app or anything dramatic like that.)

If that doesn’t work then it could be an issue with a single device out of sync with the others. Unplug one device then try again. If it doesn’t change, plug the first device back in and unplug a second device then try again. Work your way through your system one device at a time and see if you get success.

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dethierpAuthor

Contributor I

That’s annoying.

It could be just an issue with the app. Try force stopping the app then clear the app cache. Restart the app and see if it’s still happening. (Do not uninstall the app or anything dramatic like that.)

If that doesn’t work then it could be an issue with a single device out of sync with the others. Unplug one device then try again. If it doesn’t change, plug the first device back in and unplug a second device then try again. Work your way through your system one device at a time and see if you get success.

Good advise. The problem seems to be related to my Boost. I tried to update the Boost softare as required but for some reason it doesn't work (error 1001). Disconnecting the Boost gives me acces to my system again. Thanks.

D

dwblenk

Lyricist I

That’s annoying.

It could be just an issue with the app. Try force stopping the app then clear the app cache. Restart the app and see if it’s still happening. (Do not uninstall the app or anything dramatic like that.)

If that doesn’t work then it could be an issue with a single device out of sync with the others. Unplug one device then try again. If it doesn’t change, plug the first device back in and unplug a second device then try again. Work your way through your system one device at a time and see if you get success.

Good advise. The problem seems to be related to my Boost. I tried to update the Boost softare as required but for some reason it doesn't work (error 1001). Disconnecting the Boost gives me acces to my system again. Thanks.

Thanks for the help with this too. My sonos roam was out of sync with the rest of my setup but I got caught in the infinite update loop as well. If you have a few of the sonos products, I'd suggest turning them all off and opening the app then bringing them all online again and try manually initiating a system update via the app once they are all reconnected and visible in the app. This worked for me and brought me out of the infinite update loop.

K

kmpodury

Lyricist I

I am also stuck in this same loop. I force closed the app, cleared cache, uninstalled and reinstalled it. Nothing seems to work. Looks like Sonos messed up big time with these round of updates.

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Mn Chris

Lyricist I

Hi all, SInce early June 2024, my Sonos app on Android is stuck in an infinite update loop. The app says a software update is available, asks to start the update, when I initiate the update the app says that my system is up-to-date, I then click on end and I’m back at square 1 where the app says a software update is available. I’m not sure if this refers to an app update or an update of the speaker software.

I can’t get out of this loop. I can only send diagnostics. My Sonos app is completely unusable. I have to go through the Spotify app to use my speakers.

I uninstalled the app, updated my android firmware, unplugged all speakers, reset the wifi routers.

My system is 2 x One, Sub and Boost.

Do others have the same issue? I couldn’t find a recent post about this.

Same exact issue. What kind of POS app automatically goes to a screen without providing options. This app worked fine the other day when I was streaming on my five. Went to plug in a one I had lying around and I got this loop when opening the app. Now even unplugging the One, deleting and reinstalling the app, i get this loop. No wonder Sonos is a sinking ship.

M

Mn Chris

Lyricist I

Hi all, SInce early June 2024, my Sonos app on Android is stuck in an infinite update loop. The app says a software update is available, asks to start the update, when I initiate the update the app says that my system is up-to-date, I then click on end and I’m back at square 1 where the app says a software update is available. I’m not sure if this refers to an app update or an update of the speaker software.

I can’t get out of this loop. I can only send diagnostics. My Sonos app is completely unusable. I have to go through the Spotify app to use my speakers.

I uninstalled the app, updated my android firmware, unplugged all speakers, reset the wifi routers.

My system is 2 x One, Sub and Boost.

Do others have the same issue? I couldn’t find a recent post about this.

Same exact issue. What kind of POS app automatically goes to a screen without providing options. This app worked fine the other day when I was streaming on my five. Went to plug in a one I had lying around and I got this loop when opening the app. Now even unplugging the One, deleting and reinstalling the app, i get this loop. No wonder Sonos is a sinking ship.

Just resolved this. Had to open the windows app and initiate all updates there. Now my android app works as well. Sonos needs to fix their android app as some people may not wish or want to use windows to resolve, nor should they have to. No app should go through a single option that has an option to get into an endless loop. that is coding 101.

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