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Mike0000000
Contributor I
July 16, 2024
Question

Sonos app shut down by Samsung S24+

  • July 16, 2024
  • 26 replies
  • 848 views

Updated sonos app and speakers.

Sonos app shut down by S24+

Uninstalled and re-installed Sonos.

S24+ says app has a bug. Re-install when sonos fixes it. Sonos shut down.

Any ideas please?

 

And where do I post the question?????

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26 replies

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press250
press250
Prodigy III
July 16, 2024

However, to put it on the frontline someone needs to get own a Chat or Call with Sonos Tech Support (STS). In that way it’s goes on record with a case number and may speed up the resolution.

Agree completely, I “phoned it in” this morning. That said, one imagines that multiple people reporting an issue helps in these times.

My money is on a problem of release sequencing: today’s v16.3 firmware update was supposed to by coincident with the telegraphed app update, but the former was accidently released before the latter. At least that’s what I’m hoping, cause I’d like to have my Android controller back.

Mike0000000Author
Contributor I
July 17, 2024

Tried ringing but 60 minute wait time

Chat doesn’t work

Bumper
Bumper
July 17, 2024

Hopefully they fix this via an update today. 

    Mike0000000Author
    Contributor I
    July 17, 2024

    When I finally move away from sonos the thing I will miss most is ‘updating your system’

    DFE
    Lyricist III
    July 18, 2024

    Yesterday I restarted the network, the sonos app started, it didn't crash.

    Then I played a song from the local library (nas).

    Sonos app immediately crashed and I can't start it again…

    Samsung S24 ultra

    Still no update in google play store...

    DFE
    Lyricist III
    July 18, 2024

    Todays chat with Sonos:

    Thank you very much. We are aware of this issue and our team is working on a fix for this.

    Android issues:

    • Sonos closed because this app has a bug

    • Wait for the developer to fix the bug

      press250
      press250
      Prodigy III
      July 18, 2024

      Hi @DFE, here’s the story on the latest snafu …

       

        DFE
        Lyricist III
        July 18, 2024

        Hi @DFE, here’s the story on the latest snafu …

         

        Ya, right, its problem with local libary music....

        DFE
        Lyricist III
        August 21, 2024

        Hi again,

        A letter from Patrick Spence says:  We plan to continue releasing new software updates on a bi-weekly cadence….

        So last update I see Release date: 8/6/2024 (for me useless)….so 2 weeks 8/20/2024….no update…. 8/21/2024 today no update….

        I don't know what to think about it. In my opinion, with this pruser an update was supposed to be released every week. But apparently they also have a problem with bi-weekly update cadence.

        Fortunately, at least the local library works partially….maybe only until a new update is released.

        I'm afraid to make a new update if it comes at all in a short time...

        Rhonny
        Prodigy III
        August 21, 2024

        Yes, I also mentioned earlier in a post that the update was already a day overdue. In normal conditions, an app update sometime this week would probably be considered two weeks - but these are not normal conditions, so I worry that immediately over-promising and under-delivering will do nothing to quell the fires of ire!

        **THAT SAID** - the first update (after announcing the bi-weekly cadence on 25th July) was on 31st July, followed by another on 6th August. So in fact, if they don’t update again until next Weds, that is still  three updates bookending and within a 28-day period, which technically averages out to fortnightly...

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