Skip to main content
Mike0000000
Contributor I
July 16, 2024
Question

Sonos app shut down by Samsung S24+

  • July 16, 2024
  • 26 replies
  • 848 views

Updated sonos app and speakers.

Sonos app shut down by S24+

Uninstalled and re-installed Sonos.

S24+ says app has a bug. Re-install when sonos fixes it. Sonos shut down.

Any ideas please?

 

And where do I post the question?????

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

26 replies

DFE
Lyricist III
July 16, 2024

Same problem here. Samsung S24 ultra. Today new sonos or system update.

Sub mini added. App crashed.

Phone says:  Sonos closed because this app has a bug 

????

What the F…. is this?

AjTrek1
AjTrek1
July 16, 2024

Must be an Android issue. iOS on iPhone 15 Pro Max having no such issue. Suggest you contact Sonos Tech Support.

Together Everyone Achieves More = T.E.A.M.
    press250
    press250
    Prodigy III
    July 16, 2024

    Updated sonos app and speakers.

    Sonos app shut down by S24+

    Uninstalled and re-installed Sonos.

    S24+ says app has a bug. Re-install when sonos fixes it. Sonos shut down.

    Any ideas please?

    Confirmed @Mike0000000 and @DFE, app crashes on any Android device after today’s firmware update. Bigtime fingers crossed that this week’s pending mobile app update repairs this.

      Mike0000000Author
      Contributor I
      July 16, 2024

      Wow, any android device is a big deal.

      Thanks for the info.

      Borcher86
      Contributor I
      July 16, 2024

      If you also have a s24 like me, did you phone hear when you play the sound pin when installing  the soundbar or speaker?

      Mike0000000Author
      Contributor I
      July 16, 2024

      I was only updating not installing. But I didn’t hear anything.

      DFE
      Lyricist III
      July 16, 2024

      I added the sub mini to the system, everything ok, then the message: you need to update the system.

      After the update, I can't start anymore the application SONOS on the samsung phone s24 ultra.

      App still keeps crashing on start. Now I can use my Sonos sound sytem via computer only.

      Probably no one knows until when, maybe the PC app will also collapse soon or later.

      As written from AjTrek1, it looks like a problem with Android after system update.

      The last 2 months Sonos has been useless for me, it's a great shame for the whole Sonos team....

      Mike0000000Author
      Contributor I
      July 16, 2024

      PC app will also collapse soon or later 

      I cannot use sonos on PC now either

      DFE
      Lyricist III
      July 16, 2024

      On my PC the latest version 80155014 works fine. But I need cell phone app. I'm not going to turn on my pc all the time when I want to play music at home... 

      I recommended sonos to my friends and family. And now I've only listened to complaints…

      I'm seriously considering returning my entire Sonos system to the dealer. I don't need a broken home sound system for 3000 EUR.

      Cheap camera with an app for 40 euros from aliexpress works better than Sonos for thousands.

      The Sonos sound is really amazing, but I'm very disappointed with what has happened in the last 2 months...

        AjTrek1
        AjTrek1
        July 16, 2024

        I’d venture to say that Sonos is probably aware of the issue with Android. However, to put it on the frontline someone needs to get own a Chat or Call with Sonos Tech Support (STS). In that way it’s goes on record with a case number and may speed up the resolution. Discussing in this community is very low priority in terms of getting results.  Read my post below for insight on contacting STS directly and the benefits thereof.

         

        Together Everyone Achieves More = T.E.A.M.
        Show more replies
        Terms & ConditionsAccessibility statement