Contributor I

Answered

Sonos app not showing Amazon Music album listing

6 replies
802 views

I recently took advantage of the free Amazon upgrade to their HD service. Now, under “My music”, although listings of tracks and artists are present, the album listing doesn’t work. It reports “Requested operation failed. Please try again.”

Curiously, some of the genres prove an album listing, but “classical” (of which I have quite a few albums) reports the same error

This relates to the iPad and iPhone apps: same issue on both. I have tried de-authorising and re-authorising it to no avail.

Amazon music plays fine and the Amazon Music app also plays through the Sonos system.
Advice would be welcome.

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Corry PAnswer

Sonos Staff

Hi @EdwinK

Please get back in touch with our technical support team - although Amazon are responsible for what’s displayed in their Sonos app container, we’d like to flag this with appropriate documentation and evidence for further investigation. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

Try removing Amazon Music from your music services in the Sonos app and re-adding it. Also try rebooting your router and phone.

"Receive with simplicity everything that happens to you." - Rashi

E

EdwinKAuthor

Contributor I

Thanks for the reply. Already tried that - didn’t work.

Corry P

Sonos Staff

Hi @EdwinK

Welcome to the Sonos Community!

Given the steps you’ve already tried, I can only recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

E

EdwinKAuthor

Contributor I

Hi @EdwinK

Welcome to the Sonos Community!

Given the steps you’ve already tried, I can only recommend you get in touch with our technical support team,

Thank you, Corry. I am now in touch with them although the issue has not yet been resolved.

Edwin

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EdwinKAuthor

Contributor I

Further to above, I have discovered that the list of tracks under “ My Music” stops after Brazil. Anything further down the alphabet is blank and can’t be selected. Most odd.

Edwin

Corry PAnswer

Sonos Staff

Hi @EdwinK

Please get back in touch with our technical support team - although Amazon are responsible for what’s displayed in their Sonos app container, we’d like to flag this with appropriate documentation and evidence for further investigation. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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