Contributor I

Answered

sonos app not saving

Forum|Forum|2 years ago
July 14, 2024
15 replies
1333 views

The sonos app is not saving my settings when I change bass, EQ etc etc, if I sett bass to +2 it goes back to 0 after i close the app and opens it again. Same with eq settings.. Why is that? Iphone 14 pro max, Sonos Arc

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Best answer by Corry P

Hi @Ssimonnes et al

We have identified an issue whereby some settings are saved, but not correctly recalled, by the Sonos app. We are investigating but have no estimate for when a fix might be put in place.

Please also note that this issue was confirmed some time ago - apologies for not updating this thread sooner.

I hope this helps.

Show previous replies

L

Lance4752

Lyricist I

Same issue - updated app and iPhone software … change sub settings and just goes back to zero … is there a fix for this pls Sonos ?

Corry PAnswer

Sonos Staff

Hi @Ssimonnes et al

We have identified an issue whereby some settings are saved, but not correctly recalled, by the Sonos app. We are investigating but have no estimate for when a fix might be put in place.

Please also note that this issue was confirmed some time ago - apologies for not updating this thread sooner.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

Jabowle

Lyricist II

Hi @Ssimonnes et al

We have identified an issue whereby some settings are saved, but not correctly recalled, by the Sonos app. We are investigating but have no estimate for when a fix might be put in place.

Please also note that this issue was confirmed some time ago - apologies for not updating this thread sooner.

I hope this helps.

Why not rollback the app to the previous version? What critical feature are we now enjoying from this dumpster fire of an update that makes bringing back the previous working version of the Sonos app impossible?

Corry P

Sonos Staff

Hi @Jabowle

It’s largely due to firmware updates on the speakers - once they expect a newer version than the app you have, there isn’t much getting around that.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

Jabowle

Lyricist II

Hi @Jabowle

It’s largely due to firmware updates on the speakers - once they expect a newer version than the app you have, there isn’t much getting around that.

Thanks for the quick response. I will continue to wait for an app update.

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