Skip to main content
Ssimonnes
Contributor I
July 14, 2024
Answered

sonos app not saving

  • July 14, 2024
  • 15 replies
  • 1338 views

The sonos app is not saving my settings when I change bass, EQ etc etc, if I sett bass to +2 it goes back to 0 after i close the app and opens it again. Same with eq settings.. Why is that? Iphone 14 pro max, Sonos Arc

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Corry P

    Hi @Ssimonnes et al

    We have identified an issue whereby some settings are saved, but not correctly recalled, by the Sonos app. We are investigating but have no estimate for when a fix might be put in place.

    Please also note that this issue was confirmed some time ago - apologies for not updating this thread sooner.

    I hope this helps.

    15 replies

    Gravity_Turn
    Lyricist I
    July 15, 2024

    Can confirm that problem with Arc. Also with iPhone 14Pro. If I don’t close the app and only swipe to homescreen, the settings „seems“ to stay after reopening the app.

      Bumper
      Bumper
      July 15, 2024

      This app is whacked. Honestly so many bugs. Here’s what it looks like for me. Same issue on all my speakers. I’m on an iPhone 14 Pro
       

       

        Jr306
        Lyricist I
        July 29, 2024

        Same is happening to me on ARC. Also can’t adjust distance or levels of surrounds. Was never the case. Now all of a sudden problems.

        Corry P
        Corry P
        Sonos Staff
        July 29, 2024

        Hi @Ssimonnes & @Gravity_Turn 

        Welcome to the Sonos Community!

        I’m sorry to hear of the issues you’ve both had with settings in the app not saving their status. I’d like to look into this for you - could you please recreate the issue and submit a support diagnostic soon afterwards? Please let me know here when you have done so, but please don’t post the given numbers. Thanks.

         

        Hi ​​​@Jr306 

        Welcome to the Sonos Community!

        Please note that if you have completed TruePlay Tuning, it is expected that the surround’s distance setting be unavailable.

        If you are having similar issues with other settings, however, please follow the above instructions too. Thanks.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Wayne04
        Contributor I
        August 13, 2024

        Same here , I am unable to save the EQ and Sub settings , the app resets the settings  next time I log on. Sound quality has gone down and the true tune settings are not saving too. This is a very unstable app.

          RonEWolf
          Lyricist I
          September 25, 2024

          I just now (9/25/24) updated the Sonos app & it fixed this issue.

          dbdecker
          Lyricist II
          September 26, 2024

          Same issue, apps up to date, SUB Audio settings do not save, even turning it off, it stays on.

          Melvin O
          Lyricist I
          September 30, 2024

          Same here. App and Firmware up to date. 

          Happened on my iPhone 14 Pro Max, and this week, on my iPhone 16 Pro Max too. 
           

          Reinstalled the App. Power cycled the Arc and the Sub. 
           

          Nothing works!! 

          Airgetlam
          Airgetlam
          September 30, 2024

          Have you called Sonos Support directly to discuss it?

          When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

          Bruce
          Jabowle
          Lyricist II
          October 5, 2024

          I have the same issue. But I can change and save settings from my iPad Sonos app. WTF Sonos?

          Show more replies
          Terms & ConditionsAccessibility statement