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Richard 1966
Contributor I
Apr 5, 2025 9:12 AM UTC
Answered

sonos app issues

I am reluctantly using the new app and have issues trying to control my tv sound system on the app. Every time I open the app the system is not recognised. So I have to switch the speakers off and then back on again - then it is recognised and I can control it.

whats going on? It’s very frustrating.

thanks 

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nik9669aAnswer
Senior Virtuoso
Apr 5, 2025 12:29 PM UTC

It may benefit to power off your router, tv and Sonos speakers. Then when you power up again after a few minutes, they are all running in a stable state. Then see how it goes.
 

You might also be able to set up the tv remote as the volume controller.   https://support.sonos.com/en-us/article/tv-remote-requirements-for-sonos-home-theater-products
 

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3 replies

nik9669aAnswer
Senior Virtuoso
Apr 5, 2025 12:29 PM UTC

It may benefit to power off your router, tv and Sonos speakers. Then when you power up again after a few minutes, they are all running in a stable state. Then see how it goes.
 

You might also be able to set up the tv remote as the volume controller.   https://support.sonos.com/en-us/article/tv-remote-requirements-for-sonos-home-theater-products
 

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    AlwaysJammin
    AlwaysJammin
    Enthusiast I
    Apr 5, 2025 12:43 PM UTC

    I will randomly get system not found when I launch the app. I close the app and reopen it and it's good. I've never had to power down speakers.

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    Richard 1966Author
    Contributor I
    Apr 10, 2025 7:45 AM UTC

    Thanks both. I’ll try as suggested and see how i get on.

    I never had any issues with the old app.

     

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