sonos app issues…

Microwave oven interference (when operating) in the kitchen?

Different rooms at different times will show up not connected, so I’ll rule out the microwave. 

My house is full of Sonos..in ever room. Never had issues in 3 years. WiFi is fine. 14 total Sonos devices including Boost. Since the LAST SONOS PHONE APP UPDATE, I get this occasionally. I see several others mention the same in different groups. All my speakers are working. If you click on the “fix it “issue < it comes back and says no Sonos products found on my WiFi…really? All are playing. Close the app out..guess what??!! Shows no issues. And at times ..app still crashes… 

 

My Android Samsung S10e does this when:

(1) My smartphone accidentally connects to one of my other Wi-Fi channels ( I have guest wifi). Sometimes my main Wi-Fi channel drops out momentarily and my smartphone jumps over to one of my other Wi-Fi channels without telling me 😬

(2) I have a secure VPN process on my smartphone and when I turn that on, my smart phone  isn't directly tune into the home Wi-Fi channel that my sono is connected to. ( My smartphone is tuned into a remote server and consequently Smartphone is on a different ip address from the Sonos Wi-Fi. )

(3) On some rare occasions my smart phone loses connectivity to my home wifi. Especially after restarting smart phone.

In all these cases Sonos keeps playing. But the Sonos app won't operate, can't find any Sonos devices. And offers to fix it or offers to find/ search for Sonos devices.

Keep in mind the Controller is just a controller. It tells a Sonos to play something or stop but isn’t involved in the playing.

Compare to your car, you jump out at 60 on the highway, the car happily continues on.

If it’s a self driving car, it will continue to your destination.