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Herman DB
Contributor I
Dec 30, 2023 1:24 PM UTC
Answered

sonos app installation on Windows 11 is failing

when i click on the download  (Sonos_76.2-47270.exe) executable, Sonos - InstallShield Wizard starts, asking the language ‘nederlands’ but after a while it stops “bezig met het installeren van Microsoft visual C++ 2019 Redistributable Package x86”; after soms mùinutes i get from the Sonos - InstallShield Wizard a message that the installation of Microsoft visual C++ 2019 Redistributable Package x86 seems to have failed. Do you want to continu? yes or no. Even when i select yes nothing happens.

What to do ?

 

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Herman DBAnswer
Contributor I
Dec 31, 2023 3:47 PM UTC


it is a brand new Pc.
I never heard of an ARM based PC 

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106rallye
106rallye
Dec 31, 2023 10:56 AM UTC

and next ?

 

In the right half of your screen you should see a list of the apps that are installed on your system. Choose Microsoft visual C++ 2019 Redistributable Package x8 and click “verwijder”. When installing the Sonos app it will probably prompt you to install Microsoft visual C++ 2019 Redistributable Package x8 again.

This is basic computer stuff. If you do not trust yourself to do this, ask a more knowledgeable person to do it for you.

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Herman DBAuthor
Contributor I
Dec 31, 2023 10:58 AM UTC

I will do this. thanks anyway

 

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controlav
controlav
Lead Maestro
Dec 31, 2023 2:14 PM UTC

What device? It’s not an ARM-based PC is it?

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Herman DBAuthorAnswer
Contributor I
Dec 31, 2023 3:47 PM UTC


it is a brand new Pc.
I never heard of an ARM based PC 

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Herman DBAuthor
Contributor I
Dec 31, 2023 3:56 PM UTC

maybe because the Operating System is 64 bits ?

Windows 11-versie 23H2 (64-bits)

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beynym
World-Class Superstar
Dec 31, 2023 4:03 PM UTC

maybe because the Operating System is 64 bits ?

Windows 11-versie 23H2 (64-bits)

You say it's a brand new PC. Maybe it needs updating of it's software, before it's fully functional. If I were you, I would take that route: Instellingen → Windows Update → Naar updates zoeken.

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Herman DBAuthor
Contributor I
Dec 31, 2023 4:10 PM UTC

had ik al gedaan maar alles is ok dus geen updates

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beynym
World-Class Superstar
Dec 31, 2023 4:20 PM UTC

had ik al gedaan maar alles is ok dus geen updates

Google GTranslate: I had already done that but everything is ok so no updates

Then you should remove Microsoft visual C++ 2019 and reinstall it: Instellingen → Apps → Geïnstalleerde apps → Apps zoeken Then type in Microsoft visual C++ 2019.

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Herman DBAuthor
Contributor I
Dec 31, 2023 4:22 PM UTC

nothing found :-(

 

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beynym
World-Class Superstar
Dec 31, 2023 4:29 PM UTC

Try this.

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