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Herman DB
Contributor I
Dec 30, 2023 1:24 PM UTC
Answered

sonos app installation on Windows 11 is failing

when i click on the download  (Sonos_76.2-47270.exe) executable, Sonos - InstallShield Wizard starts, asking the language ‘nederlands’ but after a while it stops “bezig met het installeren van Microsoft visual C++ 2019 Redistributable Package x86”; after soms mùinutes i get from the Sonos - InstallShield Wizard a message that the installation of Microsoft visual C++ 2019 Redistributable Package x86 seems to have failed. Do you want to continu? yes or no. Even when i select yes nothing happens.

What to do ?

 

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Herman DBAnswer
Contributor I
Dec 31, 2023 3:47 PM UTC


it is a brand new Pc.
I never heard of an ARM based PC 

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20 replies

beynym
World-Class Superstar
Dec 30, 2023 1:57 PM UTC

Download from here and you'll be fine.

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    Herman DBAuthor
    Contributor I
    Dec 30, 2023 5:11 PM UTC

    sorry but problem remains 

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    beynym
    World-Class Superstar
    Dec 30, 2023 5:16 PM UTC

    So it appears to be a problem with the Microsoft visual C++ 2019 Redistributable Package x86. You could consider reinstalling this package from within Windows Update. After you succeeded, try to install Sonos from the link I provided.

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    Herman DBAuthor
    Contributor I
    Dec 30, 2023 5:30 PM UTC

    Is this not dangerous to do ?

    How do I need  to do this ? 

     

    Thanks

     

     

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    beynym
    World-Class Superstar
    Dec 30, 2023 5:38 PM UTC

    Is this not dangerous to do ?

    How do I need  to do this ?

    No, nothing will explode. You're dealing with a Windows 11 problem, unrelated to Sonos. You'll have to reinstall certain parts of Windows by using Windows Update, to be found in the Configuration Panel.

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      106rallye
      106rallye
      Dec 30, 2023 6:10 PM UTC

      In “Instellingen - apps” you should be able to remove or repair Microsoft visual C++ 2019 Redistributable Package x86. Try to install Sonos again after that.

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      Herman DBAuthor
      Contributor I
      Dec 31, 2023 10:22 AM UTC

      i cannot find this app . (installed app ?, advanced app settings? standard apps,…. ?)

       

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      beynym
      World-Class Superstar
      Dec 31, 2023 10:31 AM UTC

      i cannot find this app . (installed app ?, advanced app settings? standard apps,…. ?)

      In Windows: Instellingen, then choose Apps.

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      Herman DBAuthor
      Contributor I
      Dec 31, 2023 10:34 AM UTC

      and next ?

       

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      beynym
      World-Class Superstar
      Dec 31, 2023 10:49 AM UTC

      Look for Microsoft visual C++ 2019 Redistributable Package x86 in the search bar. Maybe you'd be better off looking for help on the Microsoft forums, for there is really no relation to Sonos.

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