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Herman DB
Contributor I
December 30, 2023
Answered

sonos app installation on Windows 11 is failing

  • December 30, 2023
  • 20 replies
  • 934 views

when i click on the download  (Sonos_76.2-47270.exe) executable, Sonos - InstallShield Wizard starts, asking the language ‘nederlands’ but after a while it stops “bezig met het installeren van Microsoft visual C++ 2019 Redistributable Package x86”; after soms mùinutes i get from the Sonos - InstallShield Wizard a message that the installation of Microsoft visual C++ 2019 Redistributable Package x86 seems to have failed. Do you want to continu? yes or no. Even when i select yes nothing happens.

What to do ?

 

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Best answer by Herman DB


it is a brand new Pc.
I never heard of an ARM based PC 

20 replies

beynym
World-Class Superstar
December 30, 2023

Download from here and you'll be fine.

    Herman DBAuthor
    Contributor I
    December 30, 2023

    sorry but problem remains 

    beynym
    World-Class Superstar
    December 30, 2023

    So it appears to be a problem with the Microsoft visual C++ 2019 Redistributable Package x86. You could consider reinstalling this package from within Windows Update. After you succeeded, try to install Sonos from the link I provided.

    Herman DBAuthor
    Contributor I
    December 30, 2023

    Is this not dangerous to do ?

    How do I need  to do this ? 

     

    Thanks

     

     

    beynym
    World-Class Superstar
    December 30, 2023

    Is this not dangerous to do ?

    How do I need  to do this ?

    No, nothing will explode. You're dealing with a Windows 11 problem, unrelated to Sonos. You'll have to reinstall certain parts of Windows by using Windows Update, to be found in the Configuration Panel.

      106rallye
      106rallye
      December 30, 2023

      In “Instellingen - apps” you should be able to remove or repair Microsoft visual C++ 2019 Redistributable Package x86. Try to install Sonos again after that.

      Herman DBAuthor
      Contributor I
      December 31, 2023

      i cannot find this app . (installed app ?, advanced app settings? standard apps,…. ?)

       

      beynym
      World-Class Superstar
      December 31, 2023

      i cannot find this app . (installed app ?, advanced app settings? standard apps,…. ?)

      In Windows: Instellingen, then choose Apps.

      Herman DBAuthor
      Contributor I
      December 31, 2023

      and next ?

       

      beynym
      World-Class Superstar
      December 31, 2023

      Look for Microsoft visual C++ 2019 Redistributable Package x86 in the search bar. Maybe you'd be better off looking for help on the Microsoft forums, for there is really no relation to Sonos.

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