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Rick_001
Contributor I
September 23, 2021
Answered

Sonos app fails after latest android update

After the latest android update on a samsung S20+ , when opening the Sonos app it displays the message that it needs to be updated,  when you press the update button it takes you to google play,  but there is no update,  I uninstalled and reinstalled but same issue.

Now I don't have access to my sonos all or my sonos system :-(

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Rick_001Answer
Contributor I
September 23, 2021

Looks like an update has been unloaded to play store now,  it just upgraded, and appears to be working now,

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GVP
GVP
Trending Lyricist I
September 30, 2021

I have not called support yet, was trying to figure out the update problem before I called them… but it looks like I will be making the call in the next day or two.

    Dave106
    Contributor II
    October 3, 2021

    The Sonos app on my OnePlus 6 has totally lost the speaker system. Even clearing cache & storage doesn’t fix it. This is very strange, considering the Sonos client on my Windows 10 laptop on the same network still finds the speakers as always.

    I eventually totally uninstalled the Sonos app on Android and re-installed from the Google play store. It immediately found the speakers. I’d say this is again ‘very strange,’ but then again, I see these kinds of things on a regular basis with Sonos speakers.


    Update: The Sonos Android app lost connection again. Every day, I can uninstall the app, re-install it, and then it finds my system. By the following day, it has lost connection. And the cycle just repeats.

    Throughout all of this, the Windows 10 client finds my Sonos speakers every time.

    I am switching my router settings to give the OnePlus 6 phone a static IP, but I don’t know if this will fix anything.

     

    Edit: I fixed it. For my Sonos Android app, I had somehow flipped the setting in the Android OS to restrict WiFi data usage for that one specific app. I somehow had this particular app set up so it was permitted to communicate on mobile data only, and not permitted to talk on WiFi. And this setting appears to persist, even if you uninstall and re-install the app. I flipped the setting back to normal, and the app finds the Sonos hardware again.

    This problem was a config issue on my end. I have no memory of flipping this WiFi restriction option - it must have been a mistake somehow, as there’s no logical reason to do this in a normal setup. But it was my fault.

    Anyone experiencing this issue on Android should check into their networking restrictions. OnePlus OxygenOS has this feature, and it’s probably available on a lot of other Android variants as well.

      Nikolaandova1298
      Lyricist I
      December 27, 2021

      This is what I'm greeted with every time I try to use the Sonos app. I'm currently on Android Latest version  I've tried uninstalling and reinstalling it which worked fine before this update but I'm having the same issues with that. I've completely reset all my speakers and set them up again this time using an iPhone.

      Everything works fine from the iPhone app.

      I have a 5.1 setup, 2 Ones, a sub and an arc. Turning the arc off and back on again allows me in as far as the main Sonos app screen but if I try to select any sound source e.g. Sonos Radio, TV etc. the app force closes and I am greeted with the 'Sonos keeps stopping' window every time I try to open it.

      This has made my almost €2000 setup impossible to use/control. Very disappointed.

      I'm using a OnePlus 7 Pro on Android version 10.

       

      I feel like I've tried everything and only an update to the so Sonos app might fix this but any help would be greatly appreciated as this has been going on for close to a week now. Thanks!

      Ken_Griffiths
      Ken_Griffiths
      December 27, 2021

      @Nikolaandova1298,

      I would not reset any of your Sonos products again, as clearly the issue is with the android mobile device and not Sonos, as the iPhone controller confirms this. I assume you have tried ‘resetting’ or uninstalling/re-installing the Android Sonos Controller App?

      Is the device running out of available storage capacity perhaps on the actual device itself (not the storage card)? I would just check that first of all…I would also check what else is running on the phone in memory and try to stop anything that’s unnecessary and finally check that any security software on the device is not preventing the Sonos App from running. 

      If you have a backup of the phone you might even want to consider resetting the mobile (as a last resort) and see if that perhaps solves the issue.

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