Sonos app fails after latest android update

You are not “starting over” by replacing an App. In the SONOS world, the controller APP does not store anything critical. The critical stuff, such as music service registrations, playlists, and the music library are stored elsewhere. This is why you can have multiple controllers on multiple platforms running simultaneously. Factory Reset will trash everything on the reset player. This is why we don’t recommend Factory Reset without a good cause, such as changing ownership of a unit.

I  co not plan on factory reset

Hi

since the last update (i started the iOS app and it requested a update of my 2 play:5 gen2 ...those 2 speakers are unusable….

There is something wrong with this update...it fails with Error 30 ...(The issue seems to be when the system reboots after the upload of the update…)

1- Those speakers are wired with the Sonos Boost (both are connected to the same router)

2 - I retried a reset and a re-attach

3 - But still error 30 when i tried to update it.

This is very annoying...I will contact Sonos Support tomorrow

Make sure you submit a diagnostic before contacting them. That way they have something concrete to look at to help determine why you’re getting that error 30. 

I did not get chance to try update with one speaker wired.. But i have a Samsung Tablet (Android) and i tried to update the app on tablet and i get same error. 

I sent diagnostic report to Sonos. Number 2119381610

Tonight, I wired one of my speakers (Sonos One) direct to the router, and got the same error message.  So having one speaker wired did not allow the update to finish.  I submitted a second diagnostic to Sonos after this attempt.  That number is 508547674

One other thing which might be a something to note.  On my Eero Router App, my Sonos Arc, Sonos One Right and Sonos One Left show as being offline on the App.  These are all grouped together along with my Sonos Sub as part of my TV Sound System.  The Sub and all other Sonos speakers show as being online.  All three of those speaker show as last being online at 8:09PM tonight, which is about the time I tried to run the update. Not sure what to check next.

The Sonos app on my OnePlus 6 has totally lost the speaker system. Even clearing cache & storage doesn’t fix it. This is very strange, considering the Sonos client on my Windows 10 laptop on the same network still finds the speakers as always.

I eventually totally uninstalled the Sonos app on Android and re-installed from the Google play store. It immediately found the speakers. I’d say this is again ‘very strange,’ but then again, I see these kinds of things on a regular basis with Sonos speakers.

Dave, I think I might try deleting the app and then downloading the app again from Google Play Store.  I might try this first on my tablet and then on my phone if it works.  I can see all of the speakers in the app… it just will not update, and without the update, I can’t make any changes to the system without the update.  It is pretty frustrating.

I downloaded the client to my Windows 10 laptop… and I get the same errors trying to update the system..  so now I am thinking this is not an Android problem.

Sure sounds like an issue in your local network, since both the Android and the Windows controllers failed. Did you call Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.