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Anonymous

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Sonos App error saying I need to login as system owner

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Hi all, I have this issue since a few weeks. The Sonos App keeps saying that I need to login as system owner, bur of course I am the system owner. So I cannot add new devices or change settings. I have already tried to uninstall the app but nothing has changed, I also tried to use a new Android device to connect with the Sonos system but I still have the same message. I have contacted the Sonos assistance online but no help so far. I am using an Android device. Thank you in advance for your help.

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Corry PAnswer

Sonos Staff

Hi @Ivanbrr

Welcome to the Sonos Community!

I’m going to jump in here as I can tell you something that customers cannot - you have no system registered to the email address that you have logged into here. If you are using the same email to log into your Sonos app, it is the wrong email. If you have another email that you use, please try it instead. Or, if you have someone in the house who it might be registered to, try their account instead.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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106rallye

And the solution above does not work for you?

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J

JKDolby

Lyricist I

Same thing when trying to add my new Sonos arc today.

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L

Lineas Far

Lyricist I

I was so exited to get home and start using my new Sonos Arc, but I can not lock-in as system owner 😢

I have tryed all diferent kinds of trouble shooting. Uninstalling the Sonos app, rebooting my Galaxy S24 Ultra, installing the Sonos app again.

But it is the same. I remember using the Sonos app at my sisters home, and it worked perfectly, but in my home, it is 💩

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Airgetlam

What did Sonos Support say, when you called them for assistance?

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Bruce

M

Meaf1000

Lyricist II

Anyone fix this?

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Corry P

Sonos Staff

Hi @Meaf1000

As per our messages, you have no system registered to the account you are using to post here. Please go to Settings icon » Manage » Transfer System Ownership to re-register the system to your account.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Meaf1000

Lyricist II

Thanks. Weird. But I can’t transfer without knowing the email of the system owner

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Corry P

Sonos Staff

Hi @Meaf1000

My apologies! Please log out of the app before attempting Transfer System Ownership: User icon » Sign Out.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Meaf1000

Lyricist II

Bro appreciate your help and replies a lot but if signed out… there is therefore no option to transfer system?

this is my signed out screen. Where do I go?

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Corry P

Sonos Staff

Hi @Meaf1000

That is weird - you should still get connected to the system even if you are signed-out. Please force-close the app and reopen it - if you then get connected, go to Settings icon » Manage » Transfer system Ownership.

“Manage” will not be greyed-out when connected

You can force-close an app on iOS by double-tapping the Home button, swiping left/right to the app, then swiping it up and off the screen.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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