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Anonymous
Oct 21, 2024 8:00 AM UTC
Answered

Sonos App error saying I need to login as system owner

Hi all, I have this issue since a few weeks. The Sonos App keeps saying that I need to login as system owner, bur of course I am the system owner. So I cannot add new devices or change settings. I have already tried to uninstall the app but nothing has changed, I also tried to use a new Android device to connect with the Sonos system but I still have the same message. I have contacted the Sonos assistance online but no help so far. I am using an Android device. Thank you in advance for your help.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Oct 21, 2024 5:33 PM UTC

    Hi @Ivanbrr 

    Welcome to the Sonos Community!

    I’m going to jump in here as I can tell you something that customers cannot - you have no system registered to the email address that you have logged into here. If you are using the same email to log into your Sonos app, it is the wrong email. If you have another email that you use, please try it instead. Or, if you have someone in the house who it might be registered to, try their account instead.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    20 replies

    Airgetlam
    Airgetlam
    Oct 21, 2024 5:27 PM UTC

    To my knowledge, this error was fixed in the latest release of firmware/software. Have you installed that?

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    Bruce
    Corry P
    Corry PAnswer
    Sonos Staff
    Oct 21, 2024 5:33 PM UTC

    Hi @Ivanbrr 

    Welcome to the Sonos Community!

    I’m going to jump in here as I can tell you something that customers cannot - you have no system registered to the email address that you have logged into here. If you are using the same email to log into your Sonos app, it is the wrong email. If you have another email that you use, please try it instead. Or, if you have someone in the house who it might be registered to, try their account instead.

    I hope this helps.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Anonymous
      Oct 24, 2024 9:21 AM UTC

      Thanks Corry, in fact I just found out that I had initially opened my Sonos account with a different email address years ago. It seems to work now! Thanks

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        Tworoads
        Lyricist I
        Oct 30, 2024 8:13 PM UTC

        I am having this same issue. I don’t believe I used another email. I am trying to set up a beam and getting same message. Could my wife who has Sonos account allow my email to sign into her account? Which is why I’m not owner? Any help is appreciated. 

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        Corry P
        Corry P
        Sonos Staff
        Nov 4, 2024 11:00 AM UTC

        Hi @Tworoads 

        Apologies for the delay - I have been off work.

        I can confirm for you that the account that you have used to post here has one Sonos device registered to it. If you have more than one Sonos device, you may well need to use a different account.

        Please note that you can sign into the Sonos app with any Sonos account, but only when logging in with the account to which the speakers are registered will you be able to configure the system, so it is possible that you may need to try another account.

        If the above is not of sufficient help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

        I hope this helps.

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Oodi63758
        Lyricist I
        Dec 5, 2024 10:20 PM UTC

        I am the system owner. My wife wants to set an alarm with her phone. How can she do that without me having to login on her phone with my credentials?

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        Corry P
        Corry P
        Sonos Staff
        Dec 6, 2024 9:50 AM UTC

        Hi ​@Oodi63758 

        Any regular user that should have full access to the system should be signed in to the app with the system owner account.

        If they are signed-in with any other Sonos account, they will not be permitted to configure the system, but they will be able to pick music and tell it to play.

        I hope this helps.

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          Aubatuba
          Lyricist I
          Dec 7, 2024 10:24 PM UTC

          This happened to me today. Sends you through a loop not acknowledging the login 

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            Laml5363
            Contributor I
            Dec 9, 2024 4:27 AM UTC

            The same thing is happening to me. I have some products on the new app and some on the old and every time I try to do anything I am told to sign in as the owner. 

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            Laml5363
            Contributor I
            Dec 9, 2024 4:29 AM UTC

            I also just bout two new Sonos five speakers I am ready to send back because it won’t let me add to the system until I sign in as the owner which I am

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