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TommyWoo
Contributor I
Dec 4, 2022 10:11 PM UTC
Answered

sonos app crashes as soon as I login to my sonos account

sonos app crashes as soon as I login to my sonos account. It has been working well for 3 years, and suddenly it started crashing. The same happens on my wife's phone. We bothe have android phones.

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    Airgetlam
    AirgetlamAnswer
    Dec 5, 2022 4:22 AM UTC

    Might be worth mentioning which version of the Android OS is running on both phones, as well as which Sonos controller (S1 or S2] that you’re trying to run.

    There’s no danger of losing data if you delete the controller from your phones, and redownload and install ‘fresh’ copies, as long as you don’t factory reset your speakers, and select ‘connect to existing system’ when you start the new controller up the first time. 

    You may want to call Sonos Support directly to discuss it, too.

    Bruce
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    Credgett
    Contributor I
    Jul 6, 2024 11:25 PM UTC

    App has been getting stuck on the splash screen and then crashing for a few weeks now. Uninstalling and reinstalling will have the app work for a few days, then it goes back to crashing. 
     

    This is on iOS 17.5.1

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    Ken_Griffiths
    Ken_Griffiths
    Jul 6, 2024 11:39 PM UTC

    App has been getting stuck on the splash screen and then crashing for a few weeks now. Uninstalling and reinstalling will have the app work for a few days, then it goes back to crashing. 
     

    This is on iOS 17.5.1

    Maybe get in touch with Sonos Support, but just to add I have the latest Sonos App on an iPhone XR and iPad Pro (3rd Gen) and an iPad 10, each running on 17.5.1 and the App has been rock solid on those devices - but it might be a particular iOS device model, or perhaps something running on that device.

    You can perhaps read the device crash logs yourself too, or go onto provide Sonos Staff with the iOS *.ips crash logs from your device "Settings/Privacy & Security/Analytics & Improvements/Analytics Data” and with any luck, that may help their Engineers get to the root cause of your issue.

    Here is the link to get in touch with Support:

    https://support.sonos.com/s/contact

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