Contributor I

Answered

sonos app crashes as soon as I login to my sonos account

Forum|Forum|3 years ago
December 4, 2022
12 replies
1298 views

sonos app crashes as soon as I login to my sonos account. It has been working well for 3 years, and suddenly it started crashing. The same happens on my wife's phone. We bothe have android phones.

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Best answer by Airgetlam

Might be worth mentioning which version of the Android OS is running on both phones, as well as which Sonos controller (S1 or S2] that you’re trying to run.

There’s no danger of losing data if you delete the controller from your phones, and redownload and install ‘fresh’ copies, as long as you don’t factory reset your speakers, and select ‘connect to existing system’ when you start the new controller up the first time.

You may want to call Sonos Support directly to discuss it, too.

AirgetlamAnswer

Might be worth mentioning which version of the Android OS is running on both phones, as well as which Sonos controller (S1 or S2] that you’re trying to run.

There’s no danger of losing data if you delete the controller from your phones, and redownload and install ‘fresh’ copies, as long as you don’t factory reset your speakers, and select ‘connect to existing system’ when you start the new controller up the first time.

You may want to call Sonos Support directly to discuss it, too.

Bruce

T

TommyWooAuthor

Contributor I

Hi Bruce

Thank you for replying. Both phones are on Android 12, with latest updates installed. And it is S2 controller we are using. The app started crashing I think on Thursday last week or so. I uninstalled and installed and it was working fine until I logged in to my Sonos account. Hitting login button caused the app to shut down. After several retries it stays open and it shows I am still logged in to my account but it may crash again and require several restarts.

I submitted diagnostics and received reference number 638315587.

Airgetlam

Glad you were able to submit that diagnostic. What did Sonos support say about it when you called them?

Bruce

D

davidgeorge58

Contributor I

apple OS crashes

Airgetlam

That’s frustrating. We’d need a ton more information in order to provide any potential assistance. Or you could contact Sonos support.

Bruce

P

phildean66

Contributor I

Running iPhone 15 pro max on 17.5 updated to latest Sonos App tonight and it was crashing.

Running Arc, player, one, subs and all are S2 products.

previous App never had an issue only the new app released from May 7.

Deleted app and downloaded it again and it stayed up until I signed bac into my account and then from that moment it just crashed.

I found it I quickly went into settings and by accident hit the shop option and then went back to app it stayed working.

but if you full close the app then it keeps crashing within seconds of opening.

Ising the trick above I was able to send diagnostics out and have the ref number.

Very annoying

J

joc3

Lyricist II

Running iPhone 15 pro max on 17.5 updated to latest Sonos App tonight and it was crashing.

Running Arc, player, one, subs and all are S2 products.

previous App never had an issue only the new app released from May 7.

Deleted app and downloaded it again and it stayed up until I signed bac into my account and then from that moment it just crashed.

I found it I quickly went into settings and by accident hit the shop option and then went back to app it stayed working.

but if you full close the app then it keeps crashing within seconds of opening.

Ising the trick above I was able to send diagnostics out and have the ref number.

Very annoying

This exact thing is happening to me on Android on a Pixel 7 Pro. Have to delete the app to be able to connect, but as soon as I sign into my account it automatically crashes and will not stay open. Been going on for 2 days.