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Densonn
Contributor I
Jun 22, 2024 1:25 PM UTC
Answered

Sonos app

The app tells me it needs a update, I press it, it then says done, I press it and it then goes back to the update screen. It is stuck doing this loop? 

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Corry P
Corry PAnswer
Sonos Staff
Jul 3, 2024 11:25 AM UTC

Hi @Densonn 

A Play:5 Gen 1? Absolutely!

If you still want to use your Play:5 Gen 1, please factory reset it and set it up on the S1 Sonos app, while your S2 system is unplugged from power. Once it has been set up, you can turn on your S2 system again. There won’t be an issue with using the same Sonos account on the S1 app. 

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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5 replies

Corry P
Corry P
Sonos Staff
Jul 2, 2024 11:49 AM UTC

Hi @Densonn 

Welcome to the Sonos Community! And, apologies for the delay.

Looking at your system, I can see that all your devices are fully up-to-date. Are you still seeing this issue? If so, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
DensonnAuthor
Contributor I
Jul 2, 2024 6:42 PM UTC

I think it was due to me having a play 5 on sonos 1 confusing the system. I unplugged it and it finally seems to have settled down. Could this had been the issue?

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Corry P
Corry PAnswer
Sonos Staff
Jul 3, 2024 11:25 AM UTC

Hi @Densonn 

A Play:5 Gen 1? Absolutely!

If you still want to use your Play:5 Gen 1, please factory reset it and set it up on the S1 Sonos app, while your S2 system is unplugged from power. Once it has been set up, you can turn on your S2 system again. There won’t be an issue with using the same Sonos account on the S1 app. 

I hope this helps.

Translate
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
DensonnAuthor
Contributor I
Jul 3, 2024 2:59 PM UTC

Both up and running again, S1 in the summerhouse and the S2 set up in the house. Thank you.

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    Corry P
    Corry P
    Sonos Staff
    Jul 3, 2024 3:12 PM UTC

    Hi @Densonn 

    You are very welcome! I’m happy to hear things are working for you once more!

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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