Skip to main content
Contributor I
October 5, 2019
Answered

Sonos and Mac OS 10.15 Catalina

Tried using Sonos with Golden Master of Catalina and its a no go. When I add my music library on an external drive it does so normally but NO songs in the folder are recognized. Wonder if it has to do with Music being the new app for music instead of iTunes?I was able to see music added if it was on the internal drive of the machine.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    December 17, 2019

    Hi everyone, as BowlerBrown just mentioned above, there were some changes made in the Sonos 10.6 software for Catalina compatibility. If you haven’t tested it out yet, go ahead and make sure you’re all up to date, and then you should be able to add your music library and find your updated playlists. There are steps here to update your music library in the Sonos app. Let us know if you see any trouble and I’ll get the feedback to the team.

    If you’re still having trouble with your playlists, check out this guide for some troubleshooting suggestions as well.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

    176 replies

    Lyricist III
    February 4, 2020

    Following the above conversations has anyone had any problems with album artwork not displaying correctly in the the Sonos desktop controller after updating the music share?

    el rubio
    February 4, 2020

    Hi there all.

     

    Has anyone had any luck getting music and playlists from an external drive to work with Sonos and Catalina. I upgraded yesterday and lost all my music playability from iTunes folder to Sonos.

     

    I have done everything the instructions tell me too. I have uninstalled Sonos and reinstalled it and reindexed and added the folder path repeatedly. Permissions are granted in the firewall and also the Privacy settings.

     

    Folder path in iTunes is /iTunes/iTunes/iTunes Media.

    Folder path in Sonos is /Volumes/iTunes/iTunes/iTunes Media.

     

    Still no joy. Absolutely nothing showing, not music not playlists.

     

    I noticed in Sonos Music Library the Folders options is listed and the path is //Alexs-Macbook-Pro/iTunes Media. Not sure what the but is but I see no way to change the path anyway.

     

    Am I missing something?

    Thanks,

    Alex.


    Alex, if you are using macOS Catalina then the music library folder structure has changed, like /Music/Media

    salu2.eu
    el rubio
    February 4, 2020

    Hi Madseno,

    it wasn’t clear from your list but did you include the iTunes folder in your music share. I guess you did.


    in macOS Catalina the Music App will not automatically generate the xml file - look in File → Library → Export Library and save the xml file - then update your SONOS library again - you should find all your music, except the playlists (see also this thread)

    salu2.eu
    Lyricist III
    February 12, 2020

    Did you have any problems with Album Artwork or Sonos permissions in Catalina when you updated or did everything work normally as it should? Thanks.

     

    el rubio
    February 12, 2020

    All worked fine and Artwork is shown in the SONOS App. However, lately I have experienced issues with Album Artwork of songs that I purchased on the iTunes store. I am still investigating if this is due to the fact that songs may not be downloaded automatically onto my MacBook and as such an Apple Music issue or a synchronisation issue with the SONOS App.

    salu2.eu
    Lyricist III
    February 13, 2020

    Thanks, please post your results when you have them.

    Lyricist III
    February 14, 2020

    Thinking about your recent problem el Rubio I had a similar problem when using  iTunes when album Artwork showed in iTunes but not on some songs in playlists on the Sonos desktop app, it solved the problem when I selected the corresponding album in iTunes and selected the artwork in properties by clicking on it. I then double clicked on the artwork having selected it. Then went back to the Sonos desktop app and updated the share. Problem solved. Hopefully it’s the same problem as you have.

     

     

    el rubio
    February 15, 2020

    Thinking about your recent problem el Rubio I had a similar problem when using  iTunes when album Artwork showed in iTunes but not on some songs in playlists on the Sonos desktop app, it solved the problem when I selected the corresponding album in iTunes and selected the artwork in properties by clicking on it. I then double clicked on the artwork having selected it. Then went back to the Sonos desktop app and updated the share. Problem solved. Hopefully it’s the same problem as you have.

     

     


    Hi, I confirm I have the same problem and use the same workaround for the time being. Songs that I buy from Amazon are in mp3 format and have the Artwork embedded. I assume that the songs I buy from the iTunes store in m4a format use a cache memory and do not have embedded metadata with JPG or PNG album art, so it must be done manually.

    salu2.eu
    Lyricist II
    February 15, 2020

    I have an external disk with my music library on to which Sonos connects to, this is a network enabled device so I do not need my Mac switched on for Sonos to access my music library.  As with so many I also had issues with not seeing playlists in the Sonos app.  Here is my work around:

    Sonos music library folder is listed as  <external drive name >/Music

    This contains a folder ‘iTunes Media’ containing all the iTunes/Music files.

    In the Apple Music app on my Mac I export my Library to the file iTunes Music Library.xml in the <external drive name >/Music folder.    Do this in Apple Music by File - Library - Export Library.  This generates an XML file that Sonos can read and contains all the playlists.  For a library of about 5000 tunes this took just a few seconds.

    In the Sonos app perform an ‘Update Music Index Now’.

    You should now see all your playlists as you see on the Mac.

    If you change your playlists in Apple Music on the Mac then the iTunes Music Library.xml file has to be regenerated and the Sonos index updated.

    I hope this of some help but it is disappointing that the Sonos-Apple interface is so sensitive to configurations that are slightly different from the norm.

    Roger

    Contributor I
    April 16, 2020

    Hi

    I have read this entire thread, and followed all the steps to get this working but still no joy on the playlist front. I keep my music on the Mac, but copy it all to my NAS via a Sync Task so that I can access my music via Sonos when the Mac isn’t switched on. This also means I have a backup of my media should I replace the Mac or it have any issues that mean I can’t access the files on it.

    To try and get this working, I did the following:

    In the Music app, I set the folder for my library to the default value, i.e. /Macintosh HD/Users/Martin/Music/Media, with ‘Keep Music Media folder organised’ ticked.

    I deleted all the music from my library, and then re-imported it all so that it would be placed in the new ‘default’ location.

    I deleted the music library from my Sonos app.

    I granted the Sonos application Full Disk Access

    I added a temporary folder with some music in from my Mac HD, which allowed me to also grant Full Disk Access to SonosLibraryFolder (as am unable to add or remove anything via Privacy>Files and Folders), though both have Full Disk Access in there as well. I then removed that Music Library.

    I then granted the account granted to the NAS music share read/write access (previously had read only).

    I added the folder iTunes under /Macintosh HD/Users/Martin/Music/, i.e. /Macintosh HD/Users/Martin/Music/iTunes

    I created the correct folder structure (including iTunes folder) on the NAS share, and then sync’d the music library onto the NAS, so my structure on the NAS is now:
    \NAS\Share\Music\Media\ (All Music is under here, by artist folders)
    \NAS\Share\iTunes\

    If I add my local music folder as the music source, and let it index, the Xml file is created without issue.

    If I then remove the library and re-add using the NAS share with the credentials that have read/write access, the Xml file isn’t generated. If I copy the Xml file to the iTunes folder on my NAS, there are imported playlists present but they aren’t the ones in my library.

    I’m obviously missing something - I thought by granting disk access and recreating my library from scratch would work, there is a step I must have missed?

    It’s worked fine except I didn’t have my playlists, but thought as it appeared to be fixed, it was worth trying to get it working, but sadly still isn’t.

    Any help or advice as to where I’ve gone wrong gratefully received

    Regards

    Martin