Sonos Amazon Music Unlimited Playlists

I'm having problems,my own personal playlist won't play on amazon music,everything else plays fine just won't add my playlist of 400 odd songs says unable to add to queue, playlist plays on Spotify,definitely was working OK before,something not right between sonos and amazon unlimited!!!

That is the exact thing that is happening to me too! Very annoying as it used to work ok.

Same issue here. Sonos will only load the first 100 songs of my Amazon Unlimited Playlist of 211 songs. Seems to have only been an issue within last day or so (10 - 12 April) so possibly brought in with new App release. 

Have the same issue AGAIN! Comes and goes. So tired of this platform and the Sonos app, I have reinstalled and rebooted apps and systems too many times to count. Works fine with Pandora right now, but of course when i have company it never works. Trying to manage the music between zones on the app is an absolute nightmare. When is Sonos going to get this stuff right, what a frustrating system this is. Who has time to put in for constant tickets and troubleshot all this nonsense?

Same issue seemed tl start this morning. Spent 4+ hours between sonos and amazon support no help so far.

Can play anything except for playlists which i have created.

Amazon preset playlists work fine 

Individual songs in playlist work if i hit play now

Albums work fine. 

Issue seems isolated to user created playlists very frustrating 

I’m having the exact same problem, which just started today. I’ve done similar troubleshooting to what was mentioned above.

Before today, if I had a playlist with more than 500 tracks, the first 500 would load on the queue and play. For playlists smaller than 501 tracks, the entire playlist would load and play.

As of today, only playlists of 100 tracks or less will load and play. If the playlist has over 100 tracks, none of the tracks will load.

Most of my playlists are over 100 tracks, which means most can now not be played at all.

It’s still not clear whether the problem is on the Sonos side or the Amazon side, but some recent change is limiting Sonos from adding Amazon playlists with over 100 tracks to the Sonos queue. This is true even if the queue is empty. The last update on my Amazon music app was 2 days ago, and the last update on my Sonos app was on 4-5-23. I’m using an iPad as my Sonos controller.

I wanted to test whether the problem was that the queue loading process was timing out. I was able to add a particular playlist with 100 tracks, but then when I added one more track to it, the entire playlist would not load to the queue. Since this would have made a minimal difference time wise, and since so many others are reporting this problem, I don’t think this is the issue.

Does anyone from sonos actually look at these community problems and respond to them otherwise they are pretty pointless,as we need some sort of response as to where the problem is,or it's just a waste of time posting here!!!

This is a community website. There are moderators, but the large number of posts would make it difficult to cover everything. If you want to communicate with Sonos, rather than with the community, your best bet is to call Sonos Support directly to discuss it.

@Airgetlam I did contact Sonos Support

Here is an exert from my chat with Sonos Support:

Jose B (4/12/2023, 11:48:11 AM): We apologize for the inconvenience, Greg. We've been experiencing significant changes with this music service since November 2022 that have an impact in the way customers access their playlist and music for the Sonos app. However, Amazon Music Unlimited has always had the limitation of 100 song from playlists within the Sonos app.
null (4/12/2023, 11:49:06 AM): That's odd because I've had Amazon playlist with over 100 songs for a long time without issue.
null (4/12/2023, 11:50:05 AM): I will verify with Amazon that this is in fact the case. If it is does Spotify have the same limitation?
Jose B (4/12/2023, 11:52:14 AM): Got it, it will be better that you please contact Amazon in this case. Spotify allows 500 songs per playlist within the Sonos app.
null (4/12/2023, 11:52:46 AM): OK thanks I'll see what Amazon has to say.
Jose B (4/12/2023, 11:53:48 AM): You're welcome, Greg!  It's been a pleasure assisting you today. Feel free to note your case number for future references. If you need to reach out for further assistance, you can provide that number to pick up from where we left off. All your case information will be documented, and you may also download a transcript of this chat once the session has ended. Thank you so much for contacting Sonos technical support today. Have an amazing and blessed day, take care!
null (4/12/2023, 11:54:29 AM): Just to verify, Amazon paid for Unlimited account only allows 100 song playlist on Sonos
Jose B (4/12/2023, 11:55:34 AM): That is correct, Amazon Music Unlimited will only show 100 songs per playlist within the Sonos app.
null (4/12/2023, 11:55:46 AM): OK thanks bye
Jose B (4/12/2023, 11:56:26 AM): You're very welcome! Goodbye.

As you can see Sonos Support was not much support unfortunately. I have used Sonos for years with Amazon music without issue. I really hope this gets solved. Maybe if others here contact Sonos Support Sonos may do something.

@Corry Pis Sonos Staff and has seen this post. He said he would look into it, so I hope he does.

Moderator edit: removed case number

It makes no sense that it's true that Amazon limits to 100 songs,as it was all working fine and playing my playlist on sonos last week,and my playlist still plays fine on my phone and in my car etc,so it was working last week,and stopped the same day as others reported,so obviously something must have changed between sonos and amazon in that time!!!