Skip to main content
GregBel
Enthusiast I
April 12, 2023
Answered

Sonos Amazon Music Unlimited Playlists

  • April 12, 2023
  • 108 replies
  • 4838 views

Today my Sonos is refusing to load any playlist I created on Amazon Music Unlimited that has more than 100 songs. I’ve reset router, cable modem, all speakers/amps, controller, deleted and reactivated the amazon account. All apps and Sonos controller are up to date. I verified my amazon account is active and still at the unlimited level, which it is. 

What is really odd is I can load any playlist, no matter what size, if it was created by amazon. I just can’t load my playlists, unless they have 100 or less songs. I contacted Sonos support and was told amazon limits playlist to 100 songs on Sonos, although only my personal playlist are not working if over 100 songs. I contacted amazon and they said they do not limit playlist songs to 100 on Sonos.

I really don’t want to switch from amazon, I have been happy for a couple of years with their unlimited service.

Just wondering if anyone has any suggestions?

The attached pictures shows what I see when I try to load a playlist with over 100 songs. Song 100 shows then just blanks for all the remaining songs. This is the PC app but it does the same on my iPhone app.

 

Thanks!

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by mpbakios

    Problem has been fixed by Amazon.  Personal playlists up to 500 tracks are now playing normally on both the Sonos and Bluesound OS.  

    108 replies

    Show previous replies
    Crossbow
    Trending Lyricist I
    April 26, 2023

    Ken, thanks.  That’s weird.  You’re seeing the whole thing, and I’m not.  I’ll keep working on it.

    Crossbow
    Trending Lyricist I
    April 26, 2023

    Ken, one question.  How did you get the playlist into the Sonos queue?

    Ken_Griffiths
    Ken_Griffiths
    April 26, 2023

    Ken, one question.  How did you get the playlist into the Sonos queue?

    Just the usual way, by selecting the shared link, which opens the Amazon App at the playlist, then select the ‘+’ icon to add it to my Amazon cloud library - it then auto-appears in the Amazon Music Service within the Sonos App under user playlists.

    Crossbow
    Trending Lyricist I
    April 26, 2023

    I did the same thing, and the list did appear in the Sonos app, but I still couldn’t page down past item 200, with either version of the list.

    This is really weird.

    Ken_Griffiths
    Ken_Griffiths
    April 26, 2023

    I did the same thing, and the list did appear in the Sonos app, but I still couldn’t page down past item 200, with either version of the list.

    This is really weird.

    I was looking at the room ‘queue’ after it’s sent to the speaker, which works okay in my case and begins playing. I would reboot both the router (and speakers) and see if you can get the playlist playing and check the room queue, like I was doing earlier.

    GregBelAuthor
    Enthusiast I
    April 26, 2023

    There is an approx. 15s time-out for all services in the App - so if your playlist is taking too long, it maybe hitting that time-limit instead perhaps🤔, that’s if your connection to the Amazon servers is slow.

    How quick is the internet connection?

     

    I’m not sure how fast the connection is, but I loaded a lot larger playlist into the queue just fine.  It’s only this particular one that doesn’t load.

    I took the URL you posted for the playlist and used Soundizz to recreate the playlist on Amazon. It would not load into Sonos queue.

    I then took the playlist from Amazon and created a text file of all the songs using Soundiiz.com. I then used soundiiz to create the playlist on Amazon using the text file. Soundiiz did create the playlist but it could not find 88 of the songs. That does not mean they don’t exist, just Soundiiz could not find them using the text file.

    I was able to load the 388 songs it did fine into the Sonos queue. Some of those songs are mixes that may longer exist on Amazon. You might try using soundiizz.com and play with this settlist. I think it may be one of the songs. Just a guess. Good luck.

    Crossbow
    Trending Lyricist I
    April 27, 2023

    Greg, thanks.  I think it’s one or more of the songs too.  I had divided the playlist into five smaller playlists, the first four with 100 songs, and the fifth with the rest.  Playlists 1, 2, 4, and 5 loaded just fine.  But Playlist 3 did not.  So I suspect it’s an issue with one or more of the songs there.  I will examine further.  Thanks for the tip about Soundiiz.

    GusGusNFT
    Trending Lyricist I
    May 5, 2023

    I fixed the problem. I ended up getting a Wiim Pro. No more playlist limitation, not WiFi drops, or unable to find my device in my network. 

      GregBelAuthor
      Enthusiast I
      May 5, 2023

      I fixed the problem. I ended up getting a Wiim Pro. No more playlist limitation, not WiFi drops, or unable to find my device in my network. 

      Very interesting. If I was not so heavily invested in Sonos, I would give the Wiim Pro a serious look at. Sure would save a lot of money vs Sonos. Sonos may be in trouble if the Wiim Pro catches on.

      Ken_Griffiths
      Ken_Griffiths
      May 5, 2023

      I fixed the problem. I ended up getting a Wiim Pro. No more playlist limitation, not WiFi drops, or unable to find my device in my network. 

      Very interesting. If I was not so heavily invested in Sonos, I would give the Wiim Pro a serious look at. Sure would save a lot of money vs Sonos. Sonos may be in trouble if the Wiim Pro catches on.

      Can’t you just use one with your Connect line-in anyway🤔?

      Show more replies
      Terms & ConditionsAccessibility statement