Sonos Amazon Music Unlimited Playlists

Forum|Forum|3 years ago
April 12, 2023
108 replies
4838 views

Today my Sonos is refusing to load any playlist I created on Amazon Music Unlimited that has more than 100 songs. I’ve reset router, cable modem, all speakers/amps, controller, deleted and reactivated the amazon account. All apps and Sonos controller are up to date. I verified my amazon account is active and still at the unlimited level, which it is.

What is really odd is I can load any playlist, no matter what size, if it was created by amazon. I just can’t load my playlists, unless they have 100 or less songs. I contacted Sonos support and was told amazon limits playlist to 100 songs on Sonos, although only my personal playlist are not working if over 100 songs. I contacted amazon and they said they do not limit playlist songs to 100 on Sonos.

I really don’t want to switch from amazon, I have been happy for a couple of years with their unlimited service.

Just wondering if anyone has any suggestions?

The attached pictures shows what I see when I try to load a playlist with over 100 songs. Song 100 shows then just blanks for all the remaining songs. This is the PC app but it does the same on my iPhone app.

Thanks!

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Best answer by mpbakios

Problem has been fixed by Amazon. Personal playlists up to 500 tracks are now playing normally on both the Sonos and Bluesound OS.

SarahN

Local Superstar

It's the same for me but a while ago, I could definitely play my own Amazon playlists if they were over 100 songs. This seems like a new bug. Cannot say when this change happened as I only have 2 playlists over 100 songs and I have not tried playing them for some time now. All I know is they used to play just fine. I use the android app.

Can you have too many Sonos speakers? 🤔 😆

SarahN

Local Superstar

@Corry P - is there an issue playing Amazon playlists that are over 100 songs?

This definitely used to work fine so is this a Sonos issue or an Amazon issue?

Can you have too many Sonos speakers? 🤔 😆

Ken_Griffiths

I’m seeing the same playlist-limitation issue here too. It surely must be an error, as 100 tracks is too low in anyone’s book and I would have expected to have received advance-notification from Amazon about such a change to their T&C’s - If it’s a deliberate change, then it’s frustrating, particularly as I’ve just recently renewed my annual music subscription with them. Here’s hoping that it’s just a glitch.🤞

Corry P

Sonos Staff

Hi @SarahN

There is no limit of 100 tracks in an Amazon Music playlist that can be played to Sonos. There is, however, a limit of 100 playlists that can be added to Sonos from Amazon Music - I think this must be where the agent that @GregBel spoke to went wrong, so apologies to @GregBel for the misunderstanding!

The limit for an Amazon Music playlist is ~5,500, but it varies with metadata. Or, up to 500 tracks from Amazon Music can be added to a speaker’s queue (a Sonos playlist containing AM tracks).

In addition, there is a 10,000 track limit for all playlists - so if other playlists add up to 9,900 tracks, it’s conceivable that there could be problems with the last playlist when it reaches more than 100 tracks.

Thanks to @Ken_Griffiths for reproducing - I’m working on getting it confirmed in-house.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

SarahN

Local Superstar

Thanks Corry - we will await your update hopefully a bit later on 😊

Can you have too many Sonos speakers? 🤔 😆

SarahN

Local Superstar

Hi @SarahN

There is no limit of 100 tracks in an Amazon Music playlist that can be played to Sonos. There is, however, a limit of 100 playlists that can be added to Sonos from Amazon Music - I think this must be where the agent that @GregBel spoke to went wrong, so apologies to @GregBel for the misunderstanding!

The limit for an Amazon Music playlist is ~5,500, but it varies with metadata. Or, up to 500 tracks from Amazon Music can be added to a speaker’s queue (a Sonos playlist containing AM tracks).

In addition, there is a 10,000 track limit for all playlists - so if other playlists add up to 9,900 tracks, it’s conceivable that there could be problems with the last playlist when it reaches more than 100 tracks.

Thanks to @Ken_Griffiths for reproducing - I’m working on getting it confirmed in-house.

I hope this helps.

From this info given, there is definitely an issue with the app then, as I only have 10 playlists in Amazon, with only 2 over 100 songs. Where I could queue them on a speaker before, now it comes up with this message, when I try - ‘Unable to add songs to the Queue’

Can you have too many Sonos speakers? 🤔 😆