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charlwillis
Contributor I
May 11, 2025
Answered

Sonos alarms gone again?? (May '25)

  • May 11, 2025
  • 62 replies
  • 3259 views

The alarms were fixed after the app upgrade debacle in 2024, until the latest upstage this week when they've been removed again! (May 2025).

The alarm option is still shown in the app but all previously saved alarms have disappeared and you can't save any new alarms you try to create.

Even worse, the existing alarms are still in the system somewhere as they still play but there's no way to see, edit, or stop them!!

Sonos, please re-fix the alarms! Phantom alarms that still play but we can't edit are a disaster! 

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    Best answer by Corry P

    Hi ​@charlwillis et al

    Welcome to the Sonos Community!

    Sorry to hear about the issues you are having with your Alarms in the Sonos app.

    We are aware of the situation with Alarms not working, going missing from the app, and/or not being able to be Snoozed in the app, and we are investigating. We have no estimate for when fix might be put in place, but we will update this thread when we hear of it.

    I hope this helps.

    62 replies

    Airgetlam
    Airgetlam
    May 12, 2025

    What did Sonos Support say, when you called in? This seems like it’s more likely a local network issue than an issue with the code of the Sonos controller, given the lack of other complaints. 

    Bruce
    ColinvZ
    Trending Lyricist II
    May 13, 2025

    My alarms also randomly disappeared today. I am also unable to save new alarms. No amount of frustrating reboots resolved this. 
     

    Sonos is such an unreliable incompetent mess - and this has now been going on for a year! This is truly a pathetic organisation that is destined to fail due to its extraordinary incompetence and poor management. 

      charlwillisAuthor
      Contributor I
      May 13, 2025

      Thanks for your reply @Airgetlam. Unfortunately Sonos don't know why it's happening. They've opened a case for me and I've been asked to call tech support again to go through it (again) but they've not been able to explain what's going on.

       

      Interestingly I was able to use my IPad Sonos app to create and save a new alarm but it didn't go off so it seems a but useless. My invisible alarms that no longer appear still continue to do so though! 

       

      @ColinvZ Sorry to hear you're experiencing the same (but I'm also glad I'm not alone!) 

       

       

       

       

        Sashon
        Lyricist III
        May 14, 2025

        I have the same problem, yesterday they went off as usual (although they were missing from the app), but today they did not, pretty worrying in exam season. I can’t face calling support has anyone had any luck?

        ColinvZ
        Trending Lyricist II
        May 14, 2025

        My alarms started working again today. I suspect they fixed something on Sonos’ server side. The unreliability is a big concern. 

        charlwillisAuthor
        Contributor I
        May 14, 2025

        And mine reappeared at about midnight last night too! I can finally turn the early morning one off! Fingers crossed it stays that way! 

        Sashon
        Lyricist III
        May 14, 2025

        I found an app update, & mine are working again :-)

          PFJ81
          Contributor I
          May 14, 2025

          Same old typical BS from sonos….all my alarms have disappeared…. it only works off a PC… the iphones (and i have 4 connected to sonos) don't show the alarm...this is a bloody speaker!!! i mean… if it were a bank it would have been closed due to incompetence…. all I need is a alarm and music… and this seems to have completely missed what sonos actually is…. its now so complicated to wake you up and listen to music its been made utter useless….. you need a IT degree to play anything… and the patience of a saint to log ticket after ticket for what??? these cowboys need closing down… i wished i have never spent the money i have on sonos…after nearly £10,000 spent on all varities of speakers i cant even get 1 of them to wake me up for work!!! utter trash….WE NEED TO MAKE THIS TREND #DONTBUYSONOS

            charlwillisAuthor
            Contributor I
            May 14, 2025

            It was short lived. My alarms are gone again and I'm back to square one. 😔

            Mone12345678
            Lyricist I
            May 15, 2025

            All my alarms are gone. So last night I set a new alarm to 6am this morning - which didn’t run. Instead, the last alarm i had set before they vanished ran off this morning - at 5am! You can imagine that i was not amused. Now when i enter the app all alarms are again vanished. I cannot even see and delete the 5am alarm. 

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