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Enthusiast I
Jul 25, 2024 6:03 PM UTC
Question

sonos 8.05.04 - why is my Music Library not showing

My Music Library (share on a quite new QNAP nas) does not show under My Sources. It shows my TV which is * useless. 
Removing the share and adding back does not help and yes, my nas is not using SMB1. 
I also have a very old iPad with old SONOS app, so at least I can play music. When playing it is shown in the new app as well. 
Anyone a suggestion? Much appreciated!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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11 replies

jgatie
Jul 25, 2024 6:19 PM UTC

Make sure you have the latest version of the app.  Then see the instructions here:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Be sure you follow the links to share your music folder before proceeding to the add your music library in the Sonos app part. 

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Enthusiast I
Jul 26, 2024 6:41 AM UTC

Thanks jgatie, but that I tried already few times. I can add my library there but it just does not show up under “My Sources”

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Prodigy III
Jul 26, 2024 6:48 AM UTC

Thanks jgatie, but that I tried already few times. I can add my library there but it just does not show up under “My Sources”

Try logging out of your account on the app, and then log back in. 

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Lyricist III
Jul 26, 2024 5:13 PM UTC

Thanks jgatie, but that I tried already few times. I can add my library there but it just does not show up under “My Sources”

Also, pardon what might be a Stupid Question, but in the new app (80.05.04 for iOS, in my case), is “My Sources” indeed the place where my music library would appear on the home screen? If so, does it appear there automatically after adding a music library (and I guess waiting for it to index), or is there some manual extra step to get the music library onto the home screen?

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Lyricist III
Jul 26, 2024 6:22 PM UTC

Actually, disregard my prior post. An hour later, my music library (on a Synology NAS, by the way) did show up under My Sources. Initially I could play songs from it. Then a few minutes later, I couldn’t: going into songs, or artists, or albums, etc. landed me in a screenful of grey blobs and no words loaded, and I got “Something went wrong. Try again.” Well, “trying again,” logging in and out, or killing the app and reopening, did not help. And the music library disappeared from the home screen. Then waiting 10 minutes and killing/reopening the app for perhaps the tenth time, it was back, and I could once again play music. So in short, it worked the way you’d expect from Sonos: performance is absolutely flaky, inconsistent, unreliable, undependable, transient, seemingly subject to the whimsy of demons and the phase of the moon.

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Enthusiast I
Jul 27, 2024 6:10 AM UTC

Hi guys, went yesterday to my mum having the same system but using (old) Synologie nas. Configured the new app and guess what, it worked like a charme in one go. 
Back at home tried again and no luck whatever I try:

  • remove the app and reinstall 
  • deleted and re-added the nas share in the library
  • tried as well from iPhone

I’m little reluctant to recreate the whole system as I don’t want to lose the function on my old iPad which still has the good old S2 app. 

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Enthusiast I
Aug 7, 2024 7:33 AM UTC

Update: completely reinstalled everything including resetting all my Sonos devices. Adding them back worked almost fluently, but again no music library found. Checked on my old iPad, reconnected to the Sonos system and there the library showed up as supposed to be. So still in the dark with the new app. And worse thing, Sonos radio is not working anymore either @&#%!

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Lyricist III
Aug 7, 2024 7:49 AM UTC

My main suggestion is don’t let Sonos Support access your system. I lost access to my Synology NAS completely and had to get Synology support to help. Apparently the updates being worked on will resolve the music library issues. I am waiting with bated breath and very little confidence. I really hope that I am pleasantly surprised.

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Prodigy III
Aug 7, 2024 9:34 AM UTC

Update: completely reinstalled everything including resetting all my Sonos devices. Adding them back worked almost fluently, but again no music library found. Checked on my old iPad, reconnected to the Sonos system and there the library showed up as supposed to be. So still in the dark with the new app. And worse thing, Sonos radio is not working anymore either @&#%!

How are your Sonos devices and NAS connected to your network?

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Enthusiast I
Aug 9, 2024 6:44 AM UTC

All are connected through Wifi. My old iPad with old S2 app recognizes everything, also the Sonos radio. On the Windows desktop app I can configure the music library with no issue either. It’s just the new app which can not find the library. Btw, v 80.06.03 did not bring solution too. 

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