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Contributor I
Nov 17, 2023 2:19 PM UTC
Answered

songs wont play

I have a customer with approx 11 sonos amps, play bar, arc, subs etc. Frequently, he gets a message that the song cannot be played. All of the devices show online and he has to reboot the network for it to correct itself. He is in Canada using Cogeco fibe as his ISP. Has anyone seen this before? Any help would be appreciated.

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ratty
rattyAnswer
Nov 17, 2023 2:32 PM UTC

It sounds like a straightforward case of IP conflict. You’re an installer? 

4 replies

ratty
rattyAnswer
Nov 17, 2023 2:32 PM UTC

It sounds like a straightforward case of IP conflict. You’re an installer? 

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RobinsonGAuthor
Contributor I
Nov 17, 2023 2:38 PM UTC

Yes we are the installer

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ratty
Nov 17, 2023 2:40 PM UTC

IP reservation is recommended.

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RobinsonGAuthor
Contributor I
Nov 17, 2023 2:47 PM UTC

Thanks. Will give that a try. 

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