Song Not Encoded Correctly

This is happening to me a lot with YouTube Music playing on Sonos.  Sometimes a song works, and sometimes it doesn’t, so its definitely nothing with the encoding of the song since its intermittent with the same track.  Very frustrating.

Hi there @rbrown . Are you still getting the "track not encoded correctly" error when playing back audio from YouTube Music? If so, please submit a diagnostic report from your Sonos system ( Settings > Help&Tips > Submit Diagnostic ) Please include the confirmation number in a response so that I can take a look at what is going on here. 

Hi, I just did a quick test and the last 2 songs failed, diagnostic 1266361644

FYI I was asked in another thread to try with AirPlay, I haven’t had a chance to check that sadly.  Hopefully this diagnostic can help though, it’s roughly 20% of songs that fail, makes for very choppy listening and the songs can cut at any time.

Hi @rbrown thanks for submitting a diagnostic report. 

I have a couple of general questions about your set-up so I can have a better understanding of your issue.

Is your Beam wired directly into your router or do you have a network switch?

Is there a particular reason why the Wi-Fi has been disabled on your Beam and how far from your Sonos One in the kitchen is it?

Have you rebooted your router since you have been experiencing this issue?

Hi,

My Beam is wired into a switch, which is wired into my router (Beam is upstairs, router is downstairs).

I disabled the wifi on the Beam because I figured it wasn’t using it.

Distance between the two devices is probably 5 meters or so, on different floors of course.

I have rebooted the router yes.

Please let me know if you need any other information, on the other thread I was told to put all APs on the same channel, and various other things related to wifi, but to be honest I couldn’t see that as the issue because even with all APs disabled except the router, I still had the issue.  FYI, I have 3 APs in the house, on channel 1,6,11.

Hi @rbrown From where I’m sitting the issue could very well be the switch. If the switch is managed, please check the settings to make sure that it is compatible with Sonos. 

Can you re-enable the Wi-Fi interface on your Beam and then detach the Ethernet cable and run a test with your players directly on Wi-Fi rather than a partially wired set-up?

How far would you say the Kitchen player is from the Router and could it be wired as a part of any further tests if necessary?

The switch is a Mikrotik 941-2nD, I’ll check tomorrow to ensure its compatible.

I can certainly enable WIFI and disconnect the ethernet yes, I’ll do that and report back.

The kitchen player is 4m from the router line of sight.  I can wire it for tests yes. 

I’ll report back tomorrow with the Beam on WIFI, and check out the switch settings.

Excellent @rbrown I’ll await an update and additional data. 

Morning Jean,

So I disconnected ethernet on the Beam and enabled WIFI.  Playing on the kitchen I am still seeing songs skipping.

I checked my switch configs and it is using RSTP, I am not entirely confident in setting up the STP so before I start playing with that, is there any other test we could perform to determine if its definitely related to that?

In case it helps, diag report for the tests this morning is 618560680

I should add, even though the beam is now on wifi, it is still connecting to the same switch/ap as before, just via wifi instead of ethernet, so probably the STP is still affecting in the same way.  Perhaps if I switch off the beam entirely?