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Contributor I
March 26, 2016

Song Not Encoded Correctly

  • March 26, 2016
  • 87 replies
  • 38469 views
Good evening. I've had my Sonos Play:1 for a few weeks now and just started having issues with songs skipping completely. The error log reads 'song not encoded correctly.' I'm not entirely sure what this means, considering all of the other songs on the album play without issue. Is it a connection issue? Like I said, I've only had it for a few weeks, but this is the first time I've had a problem. Thank you!
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87 replies

Contributor I
June 4, 2019
I'm trying to add a radio station and keep getting this message too- any help appreciated please
ratty
June 4, 2019
I'm trying to add a radio station and keep getting this message too- any help appreciated please
If you're trying to add a custom URL perhaps the audio really is in an incorrect format. Sonos supports MP3, AAC and WMA audio formats for radio. https://support.sonos.com/s/article/260
Contributor I
June 5, 2019
Thanks. I was adding it from TuneIn, and Sonos was playing it via Alexa, but I kept getting the message when tapping on it via iPhone or iMac. This morning I’ve looked at two versions within My Radio Stations and one of them is working now. Not sure how but I’ve deleted the offender and all seems good. Cheers!
Lyricist I
June 19, 2019
My Sonos is suddenly unable to play music from Alexa/Amazon music. It starts streaming part of a song, then cuts out after a second or so. Later on, it might play a second from the same song, or try moving to the next one. It tells me the music is not encoded correctly, even though I have been streaming Amazon music for years...

Diagnostic information sent: 2140827513.
Lyricist I
June 19, 2019
Just to add some detail: same issue happens when (1) I start music from within the Sonos controller on my Mac, and (2) when I try to play music from Pandora. So I don't think the problem is Alexa or Amazon Music.
Lyricist III
September 15, 2019
After last Sonos upgrade I am getting intermittent "not encoded correctly" from amazon albums that previously played perfectly. Please don't make some stuff up about this being my problem or information packet loss (implying the problem is my connectivity). This is just another of many disgusting arrogant technerds problems with the sonos system. Fix it !!! please.

BTW, to you newbies or disgusted oldies, I find that a good pair of Lenovo computer speakers for about $100 sounds 98% as good as a $400 pair of Sonos, and can play anything anywhere that your computer can broadcast. I am a classically trained pianist, not some dufus who doesnt have sensitivity to sound quality. There are great classical performances on Youtube for which a $200 TV soundbar is perfectly adequate.
(see Bernstein conduct Bruckner's ninth, or collections of Sibelius tone poems.).

I really do like sonos sound quality, but they desperately need quality control over their engineers..the quality
control at sonos is hapless..and the controller app is disgusting (dark grey on black slidebars, no file system, no bluetooth capability .... etc etc_
a simple 3rd party app I use on Linux is so much better)
I no longer recommend sonos to friends.
controlav
Lead Maestro
September 15, 2019
Another thread claims that the Amazon problem with "not encoded correctly" has been fixed (by Amazon). Anyone still seeing this now, please specify which music service and ideally an actual track name.
Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Lyricist II
November 12, 2019

Hello out there??? Sonos? Anyone?  I’m having this “song not encoded correctly” issue when trying to play Sirius XM.  Had this problem months ago and then the problem went away.  NOW IT’S BACK!!    

BTW my connectivity is great with plenty of bandwidth.

Any help out there? Thanks.

MrMookie123
Avid Contributor I
January 10, 2020

Same here… I get both “The song is not encoded correctly”, and Unable to add songs to the Q (1001)

Using Sonos Controller and Apple Music. And I gave up trying to play Deezer, Tidal, or Qobuz… To bad Sonos says they can support the CD Quality songs, Not in my house…. 233MBPS down from the Internet. No suggestions needed, I’ve tried everything for MONTHS UPON MONTHS UPON MONTHS.

Playbase, 2 Play 5's, Move, Sub, 6 Play One's
el rubio
January 13, 2020

same here: since I upgraded to Sonos App Version 10.6.1 I experience also skipping songs and ‘the song is not encoded correctly’ errors - looking at my Sonos System Error Log the errors started after the upgrade on my devices (Beam and One) - if Sonos Support tells me so, I can submit the diagnostics report

salu2.eu