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Joninho
Contributor I
May 10, 2022
Answered

Some problems with the update 14.6 and Spotify

Hi,
I am encountering many problems since the last update 14.6. I use the Spotify service (Android + IOS) with the Sonos S2 app and since the 14.6 update the music cuts itself after a while. I also have trouble listening to music in several rooms and my Sonos ONE SL speakers disconnect themselves. I have to reboot them to reconnect them again. Do some of you have these kinds of problems? I hope that the next update will correct these concerns that are extremely disabling in the use of my SONOS system.

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Corry P
Corry PAnswer
Sonos Staff
May 20, 2022

Hi @Joninho 

Welcome to the Sonos Community!

I stole a quick look at a diagnostic of yours from last month.

Your wired Beam is having trouble communicating with the speaker in charge of the other room. From what I can see, this is most likely from a combination of SonosNet using the same channel (6) as what I presume is your neighbour’s WiFi, and perhaps the Beam being too close to your router.

Please move SonosNet onto channel 1 - Settings » System » Network » Change SonosNet Channel » 1. Please make sure all speakers are online in the app before taking this step.

Please also move your router so it is at least 1m away from your Beam (I’m presuming that's more practical than moving your Beam).

I hope this helps - if it doesn’t, please test for at least 20 minutes after making the changes, then submit a support diagnostic, replying here with the number given. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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15 replies

106rallye
106rallye
May 10, 2022

Sonos devices all restart after an update. Some router cannot handle this. You could try to restart your router and after that the Sonos devices (one by one).

    JoninhoAuthor
    Contributor I
    May 10, 2022

    Thank you for your answer @106rallye,
    however I have already restarted my router, I have even reinstalled my entire SONOS system by putting my equipment back in factory configuration... Nothing there does the problems are still there and that, I repeat, since the last update 14.6..

      Cayedie
      Lyricist I
      May 11, 2022

      Hi,
      I am encountering many problems since the last update 14.6. I use the Spotify service (Android + IOS) with the Sonos S2 app and since the 14.6 update the music cuts itself after a while. I also have trouble listening to music in several rooms and my Sonos ONE SL speakers disconnect themselves. I have to reboot them to reconnect them again. Do some of you have these kinds of problems? I hope that the next update will correct these concerns that are extremely disabling in the use of my SONOS system.

      Hi, i would like to add to this Problem.

      For me it seems to be a spotify only problem. Other services work fine for hours, so its definitely not a network issue. Only spotify cuts out after a few minutes in a playlist.

      Airgetlam
      Airgetlam
      May 11, 2022

      Could certainly be an issue with Spotify’s servers, what did Sonos say when you submitted a diagnostic after experiencing the issue, and contacted them?

      Bruce
        JoninhoAuthor
        Contributor I
        May 11, 2022

        Hi Airgetlam,
        I contacted SONOS support and sent a diagnostic. However it is difficult to reproduce the problem since it happens after a certain random time... The SONOS support sees many disconnections from my SONOS ONE SL but has not provided me with any answer regarding the problems with Spotify. I want to point out that these cuts only happen when I go through the SONOS S2 app, in direct connection to my speakers from Spotify I have no worries, which proves that this comes from the Sonos app.

          Airgetlam
          Airgetlam
          May 11, 2022

          Understood. Which continues, at least in my mind, to put the issue on Spotify, since they have told Sonos to reach out to a different set of servers than the ones they use for other apps, such as the one on your phone. 

          Bruce
          JoninhoAuthor
          Contributor I
          May 13, 2022

          I was hopeful that the bugs in the SONOS app will be fixed with the latest 14.6.1 update, but unfortunately that’s not the case... When playing titles on SPotify via the SONOS app the connection is always lost with this message "unable to read "title name" the connection with Spotify has been lost"... In short, I am demoralized because everything worked very well before, so why do you guys at SONOS do these updates?

          106rallye
          106rallye
          May 13, 2022

          The app is just a remote for the system. A bug in the Sonos app would not compromise your ability to enjoy Spotify. A bug in the system software would, but then we would see much more complaints after the update.

          If Spotify does not work well on Sonos, it could still be a Spotify problem as it is Spotify that provides the service through the Sonos API.

            Corry P
            Corry PAnswer
            Sonos Staff
            May 20, 2022

            Hi @Joninho 

            Welcome to the Sonos Community!

            I stole a quick look at a diagnostic of yours from last month.

            Your wired Beam is having trouble communicating with the speaker in charge of the other room. From what I can see, this is most likely from a combination of SonosNet using the same channel (6) as what I presume is your neighbour’s WiFi, and perhaps the Beam being too close to your router.

            Please move SonosNet onto channel 1 - Settings » System » Network » Change SonosNet Channel » 1. Please make sure all speakers are online in the app before taking this step.

            Please also move your router so it is at least 1m away from your Beam (I’m presuming that's more practical than moving your Beam).

            I hope this helps - if it doesn’t, please test for at least 20 minutes after making the changes, then submit a support diagnostic, replying here with the number given. Thanks.

            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
              JoninhoAuthor
              Contributor I
              May 27, 2022

              Nothing is done, despite the update of the SONOS app in 14.8.1 the listening problems with Spotify persist. After about 40 minutes of listening, the sound is cut on all the speakers, while the playback continues on the app (time of the title that scrolls). In order to recover the sound on the speakers I have to delete the listening pieces and put them back... I want to be clear that I don’t encounter these issues when I listen to a Sonos radio or connect to speakers directly via Spotify without going through the SONOS app. Moreover, the problem is the same on Android (smartphone) and IOS (Ipad). In view of the comments on the Playstore about the SONOS S2 app I am far from being the only one to encounter problems of connection of the speakers… At the cost of SONOS equipment, it would be interesting to have an app that works properly, wouldn’t it?

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