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Contributor I
May 8, 2024 5:10 AM UTC
Question

sleep timer missing on new app

Why have Sonos removed the sleep timer function in the new App . This makes my speaker useless to me. 
   Waiting for a response from Sonos but if nothing forthcoming I will have to ditch it and change brands as I use it all the time. 
 

if you’re having the same issues please email Sonos as well, the more that do should hopefully make them take some action !! 

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142 replies

Lyricist II
May 10, 2024 10:53 PM UTC

No sleep timer, no queuing, wonder what other delights this godawful upgrade will not be offering. Streaming reduced to something like playing a CD, cheers

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Lyricist I
May 10, 2024 11:40 PM UTC

Put the sleep timer and alarm back!!!! How the hell could anyone think removing them was a good idea!!! I used both every single day!! Are you crazy?

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Lyricist I
May 11, 2024 1:58 AM UTC

Who in the right mind authorized the release of the new app upgrade with out the sleep feature? 

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Lyricist II
May 11, 2024 3:11 AM UTC

Why change what was working fine? Another change by SONOS, who don’t care about users... Sleep time is a basic feature... now what? By the way, the design and ergonomic navigation suck on the new APP... A 50px border radius on full white in a mobile is ugly as hell, and I can't properly navigate to my favorites with that vertical and horizontal navigation. Poor choice and very unimpressed.

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Lyricist I
May 11, 2024 3:49 AM UTC

This has to be a mistake… right? I was about to buy a move or roam, but with sonos strangling functionality; it seems like a bad idea at this time. I know change takes time, but the UI isn’t as intuitive as the previous version. 

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Lyricist I
May 11, 2024 3:52 AM UTC

Its hard to imagine how the team at Sonos made the decision to omit the sleep timer from this release.  Like most of those on this thread, I use it nearly every night.  It's a basic function of almost any music listening device or service and need to be brought back ASAP.  For now I will try the verbal command to stop playing in X hours and hope that works.

I'm an Android user and having read about the issue with no sleep timer on iPhones, I switched off my auto update function in the settings.  I was so disappointed this morning when I noticed my app had been updated overnight and the sleep timer was gone!

I hope that those in charge at Sonos take note and thoroughly test any new releases with customers and take customer feedback into account before system wide releases.  I'm a long time user and love my Sonos.  This is giving me pause and I'm worried that as a company, we may be seeing the end of the Sonos that was so special.

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Contributor I
May 11, 2024 4:28 AM UTC

It’s beginning to feel like the Sonos team doesn’t care. It’s a take it or leave it relationship. I am starting to regret this loyalty. Sleep timer of all basic things??? They should review their QI team. I won’t wake up from sleep to ask Alexa or Siri to turn off my unit.

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Contributor I
May 11, 2024 7:43 AM UTC

Try emailing the CEO directly: Patrick.spence@sonos.com and ask for a refund as some of the services aren’t available. If we all take to social media it will damage the value of the brand which may have an impact on the share price. Good luck!

Let me get this straight: you’d suggest harming the company because a feature is missing from the first release of a new software version? As a daily user of sleep timer I very much miss the feature but am ok to give them a few weeks to add it to the new app.

I am quite sure they are well aware of the impact and need to fast-track this. It’ll be #1 on the developer triage list.

Hopefully when sleep timer does return it will work better than it did before and see an end to ‘failed to set sleep timer’ errors.

 

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Contributor I
May 11, 2024 7:49 PM UTC

So i realised that i had the old app on my tablet and used that to setup the sleep timer yesterday just to find today that the app updated after i made sure that the automatic updates were turned off. I can't belive we are effectively forced to use the crap update!

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Lyricist I
May 11, 2024 11:32 PM UTC

Please add the sleep timer again! It was buggy as hell before too so make it better than before! 

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