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jfred
Contributor I
October 4, 2020
Answered

SiriusXM "unable to browse music" on iPhone.

For the last two days I have been unable to access SiriusXM on my iPhone. It also happened a few days ago for most of the day but it came back up. I found topics covering with the same issue from a year or more ago but nothing current. I tried the solutions that were suggested in these historical topics but none worked. It also happened a few days ago for most of the day but it came back up the following day. The SONOS status shows that SiriusXM is working but not for me.

Anyone else having this issue currently and any suggestions as to a solution?

 

Thank you.

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geoffnathanAnswer
Lyricist III
October 11, 2020

Can now report that I fixed the problem. I had forgotten that the iPhone Sirius/XM app has a different log-in and password from the online version. Once I figured that out I was able to reinstall the iPhone SiriusXM app, then remove and re-add the SiriusXM entry on Sonos. Now it’s back as it was before. It’s annoying, but now, at least, fixable.

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Airgetlam
Airgetlam
October 5, 2020

Again, the same symptom can be caused by different issues, so what worked for that user may not be exactly the same as what works for you. 

Bruce
mikelandram
Lyricist I
October 5, 2020

Is this a sonos or sirius issue?  does anyone know?

 

BooRadley652
Lyricist I
October 5, 2020

My problem cleared up by itself this morning. I live in Michigan and believe the problem may have been caused by an update on my iPhone Sonos controller.

    Jerry A
    Lyricist III
    October 6, 2020

    I too have the same problem from my iPhone controller and PC controller. Unable to browse music frrom SiriusXM on my Sonos products. I am located in Ontario, Canada.

    jfredAuthor
    Contributor I
    October 6, 2020

    Well, without explanation, I finally had a chance to check again this evening and my SiriusXM appears to be working again through SONOS but with an updated look. Hopefully, it will stay that way for a while now.

     

    Thanks all who chimed in. I am sorry I have no definitive “solution” other than patience to offer those who are still having the same issue!

     

    Cheers

     

    JJPod
    Lyricist I
    October 6, 2020

    Per a suggestion I saw elsewhere, I deleted the Sirius service on Sonos and then added it back - this seemed to do the trick, for now.

      Michael_287
      Trending Lyricist I
      October 6, 2020

      Just did a lot of the above and it now works on my iPhone but not on my Mac.  On my Mac, it shows the song playing but I can’t select anything other than that song.  Cannot see the channels, etc.

      Michael_287
      Trending Lyricist I
      October 6, 2020

      Now everything is miraculously working.  Did the delete, reset the password, all that. Still don’t know if it’s a Sirius prob or not.  With Covid and all, it’s up to our community rather than Sonos to fix things.  Thanks for all of your suggestions.

       

      geoffnathan
      Lyricist III
      October 7, 2020

      Same problem here, and now the Sirius/XM app on my iPhone is stuck in the authentication stage and has been pulsing for the last ten minutes. Still ‘unable to browse’...

      mjherk
      Lyricist I
      October 11, 2020

      Sirius XM “Unable to browse music” started about a week ago, after installing Apple Music,

      Sirius XM works in my vehicle fine, tried reloading both sirius xm and removing apple music, no change.

      just sent diagnostic report confirmation number is: 1295177757

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