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jfred
Contributor I
October 4, 2020
Answered

SiriusXM "unable to browse music" on iPhone.

For the last two days I have been unable to access SiriusXM on my iPhone. It also happened a few days ago for most of the day but it came back up. I found topics covering with the same issue from a year or more ago but nothing current. I tried the solutions that were suggested in these historical topics but none worked. It also happened a few days ago for most of the day but it came back up the following day. The SONOS status shows that SiriusXM is working but not for me.

Anyone else having this issue currently and any suggestions as to a solution?

 

Thank you.

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geoffnathanAnswer
Lyricist III
October 11, 2020

Can now report that I fixed the problem. I had forgotten that the iPhone Sirius/XM app has a different log-in and password from the online version. Once I figured that out I was able to reinstall the iPhone SiriusXM app, then remove and re-add the SiriusXM entry on Sonos. Now it’s back as it was before. It’s annoying, but now, at least, fixable.

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22 replies

sdksf
Lyricist I
October 4, 2020

I don’t have a solution for you, but you’re not alone.  

rfg470
Lyricist I
October 4, 2020

I have the same problem starting two days ago. I reloaded Sirius and tried to reboot the Sonos. Nothing fixed it so far. Any hints out there or maybe from Sonos?

JJPod
Lyricist I
October 4, 2020

I have had the same issue all weekend.  Would appreciate any help, Sonos!

BooRadley652
Lyricist I
October 5, 2020

I have had the same problem with my Sonos Playbase.

cmck1008
Lyricist I
October 5, 2020

Also experiencing this issue. Has been the case since Friday 10/2

BooRadley652
Lyricist I
October 5, 2020

This issue has been resolved on the morning of October 5, 2020. 

    Airgetlam
    Airgetlam
    October 5, 2020

    Interesting. Did Sonos release some new software that I missed? Or did SiriusXM fix their servers? Or was the issue you had somewhere within your own LAN? It’s unfortunate that there are so many potential causes to any single symptom. 

    Bruce
    jfredAuthor
    Contributor I
    October 5, 2020

    This issue has been resolved on the morning of October 5, 2020. 

    Did you do something in particular to resolve this? I am still unable to browse SiriusXM. I am not sure where you are or if it makes a difference but I am in Canada.

    jfredAuthor
    Contributor I
    October 5, 2020

    Interesting. Did Sonos release some new software that I missed? Or did SiriusXM fix their servers? Or was the issue you had somewhere within your own LAN? It’s unfortunate that there are so many potential causes to any single symptom. 

    I did recently do an update but the issue was there before and remained. I am able to log into SiriusXM on the same device and stream without issue. 

      mikelandram
      Lyricist I
      October 5, 2020

      I did have and still have the same problem as described above

       

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