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pvebstev
Contributor I
May 15, 2020
Question

SiriusXM Trouble

When trying to play SiriusXM on my Play 1 using the SONOS app I get a message that there are no selections available. I have used this streaming service in the past with no problem. I deleted and reinstalled the service, powered down and restarted the speakers, router and all devices without success. I have the same problem with all devices (Windows PC, iPhone, iPad). All other streaming services work fine. I can stream Sirius XM using their app so I know that the account is OK. Any other suggestions?

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      Airgetlam
      Airgetlam
      May 21, 2020

      You’ve done all the troubleshooting steps I’d normally suggest. I think at this point, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and contact Sonos Support to discuss it. Although I’d also keep an eye on the ‘view real-time service status’ link, to see if possibly there’s  an issue that Sonos is already chasing. 

      I usually suggest the phone folks, they have more tools available, and are available Monday through Friday during business hours. Twitter support folks are available 24/7.

      There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. 

      Bruce
        Oakville
        Lyricist III
        May 22, 2020

        You’ve done all the troubleshooting steps I’d normally suggest. I think at this point, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and contact Sonos Support to discuss it. Although I’d also keep an eye on the ‘view real-time service status’ link, to see if possibly there’s  an issue that Sonos is already chasing. 

        I usually suggest the phone folks, they have more tools available, and are available Monday through Friday during business hours. Twitter support folks are available 24/7.

        There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. 

        I’ll do that now.  Thanks.

          Oakville
          Lyricist III
          May 22, 2020

          OK, I ran the system diagnostic then spoke to a helpful tech at Sonos.  He was unable to resolve the issue and said that there were some ongoing issues with SiriusXM and Sonos and that they’d send me an email if there was a resolution.  I’ll give it a couple of days before i try anything else.

          Oh, fwiw, I’m using SiriusXM Canada...

            Oakville
            Lyricist III
            May 22, 2020

            Last thing…  my MacBook didn’t have any favourite or recent siriusxm stations (maybe because i re-installed the service?) but my iPhone had one of the stations under My Sonos.  I clicked on it and it works.  I still can’t get any other channels but this is my fave one so it’ll be easier to wait for the fix now.

              tloblaw
              Contributor II
              May 22, 2020

              Curious whether anyone has been having issues with the SiriusXM music service within the Sonos app? Despite removing and re-adding the service, whenever I navigate to SiriusXM through my Sonos app (on ALL my devices incl. iPhone, Galaxy tablet and MacBook), none of the SiriusXM channel are displayed. My app simply shows “No selections are available” (se the attached image).

              To clarify: my SiriusXM subscription is still active & valid as I am able to listen to those SiriusXM channels I’ve added to my Sonos favourites. However, I cannot access any other channels through the Sonos music service feature.

               

               

                tloblaw
                Contributor II
                May 22, 2020

                May 22, 11:00AM (Mountain time): Still receiving the same error message under the SiriusXM music service through the Sonos app: “No selections are available.” 

                FYI. I’m a SiriusXM Canada subscriber and have tweeted the issue on May 21 to Sonos support (no resolution yet)

                  Oakville
                  Lyricist III
                  May 22, 2020

                  I have the same issue.  Rebooted the wifi, unplugged/plugged all Sonos products, rebooted iPhone, iPad, MacBook, reinstalled SiriusXM.   Nothing.  
                   

                  try going to mysonos on the app to see if any of the SiriusXM channels are there under the “stations” section.   I had Sirius 33 there and I’m able to access that channel.  

                  WhyDoesSonosNeverWork
                  Lyricist I
                  May 24, 2020

                  This his been occurring with boring regularity for months. When will Sonos fix it, or remove the feature?

                   

                  Oakville
                  Lyricist III
                  May 26, 2020

                  Update.  I’ve had a few conversations with Sonos support and tried a couple of things they suggested but it’s still not working.   They’ve suggested that I speak to SiriusXM but SiriusXM streams fine for me everywhere except on Sonos.  
                   

                  I’ll give it a few days to see if either of them updates their app and otherwise I’ll probably wipe and reinstall Sonos to see if that works.  

                  tloblaw
                  Contributor II
                  May 26, 2020

                   

                  I’ll give it a few days to see if either of them updates their app and otherwise I’ll probably wipe and reinstall Sonos to see if that works.  

                  The cynical side of me fears that SirirusXM will suggest the problem lies within the Sonos app, and we’ll all be back to square one with the issue.

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