SiriusXM Cover Art Not Updating

My guess is that SiriusXM within their own apps and devices has added capability to send and display two image files: album art and station art. The station art is simultaneously displayed, but in a much smaller form.

The Sonos API seems to lack this capability so we sometimes see album art, but usually just station art. So solution could be on SiriusXM side (consistently send album art) or Sonos side (update API to work as the SiriusXM app does). 

As an end user the blame game isn’t helpful to me. It would be nice if the appropriate technical folks on both sides could meet and resolve.

I agree with your assessment, although it would strike me as odd to get Sonos engineering involved. SiriusXM has the docs, should know what the API requires, and needs to make the changes on their side to send the appropriate data. Sonos engineers certainly wouldn’t have access to SiriusXM servers to assist.

But the real question is, does SiriusXM know about this issue? They certainly don’t maintain any official presence here in this forum to see what’s being complained about. I have no idea if they have any unofficial presence here. 

Yes, I've experienced the same issue too.

Well, this is a community forum, so users are naturally going to tell you the best way to get the issue resolved, which is talking to Sirius XM in the case.  It’s not about blame,

Users generally don’t know what sort of communication takes place between Sonos and music service providers.   It may be that Sonos has communicated this to Sirius XM, and Sirius is addressing the issue, perhaps further down the list.  Or it could be that Sirius doesn’t see it as an issue and believes it’s working as designed. We just don’t know. The Sonos moderators/support folks are not going to share info on those sort of communications.

It’s understandable that Sonos doesn’t want to communicate on Sirius XM’s behalf or perhaps appear to be throwing a partner ‘under the bus’ for situations like this, so they remain quiet.

I would guess that Sonos has a channel of communication with SiriusXM, but that likely doesn’t carry as much weight, in terms of priority, as hearing complaints directly customers.  After all, if Sonos is taking all the blame for the issue, SiriusXM isn’t going to lose customers over it.

I reported the issue to SiriusXM about a week ago.  Never received a reply or inquiry.