Contributor I

Answered

SiriusXM channels unavailable/greyed out and not available

Forum|Forum|2 years ago
February 10, 2024
31 replies
6664 views

Yesterday the Sonos iPhone app prompted me to reauthorize my SiriusXM account. I did and ever since then all of the SiriusXM channels are greyed out and unselectable to play. I tried deleting the service and readding. No luck. I tried the Sonos iPad app and I’m experiencing the same issue.

If I go into the SiriusXM app and connect to my Sonos via AirPlay, it will work, which is my workaround for the time being, but it’s extra steps and annoying. Is anyone else having this issue?

I have the play bar, two sonos ones and the sub.

Thank you.

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Best answer by BlackDot

Hi everyone,

I’m having similar issue with my SiriusXM account on Sonos. Here’s what I was experiencing and here’s what I did to resolve it.

TL;DR

Remove your SiriusXM profile (not just re-authorize) from the Sonos app and re-add it. Make sure when re-adding your profile, you select the right SiriusXM Plugin - US for US account or Canada for Canadian accounts.

Issue:

Some of the SiriusXM stations are greyed out when trying to select them to play within the Sonos app. For me, this was many of the rock / alt rock stations, and chill stations. All these stations still available in the SiriusXM Mobile app and I can use airplay to sent to my Sonos system even though it’s not convenient. Re-authorizing the account did not resolve the issue.

Solution (for me):

Remove your SiriusXM profile (not just re-authorize) from the Sonos app and re-add it. This solved the problem. Why? Previously there was only one SiriusXM plugin to the Sonos app. Now there is SiriusXM plugin for US based account and a separate one for Canadian accounts. Since I have a Canadian account, I needed to re-add the plugin using the ‘SiriusXM Canada’ option. Doing this immediately solved the issue (which started about two weeks ago). Re-authorizing doesn’t help when you have the wrong plugin installed. This is why you need to fully remove and re-add.

Hope that helps!

Show previous replies

J

jbc130

Lyricist I

These were great ideas and tips, but they did not help me either. I was going to contact SiriusXM to see what they could do but I really wasn’t looking forward to the hassle… So I thought I would keep playing around until something worked…. and I got it working!

I had the same problem where I could authorize and reauthorize my SiriusXM account, but I would still see all the channels greyed out, or get ‘access denied’ messages. I decided to check my SiriusXM account to make sure they allowed streaming, and they do. But then I noticed that each of my SiriusXM users have different usernames than my SiriusXM account; the cars each have their own username and the overall SiriusXM account uses my email. The email/password method is what I was using to add the account to Sonos, so I decided to try setting up with the one of the car’s username and password combination: it worked!

TL;DR: Recommend setting up SiriusXM in Sonos using the username/password combo of your car instead of the main account email and password.

Yes! Thank you, Scott! This is what finally fixed the issue for me. I had been signing in with my email when authorizing the account. I switched to signing in with my username instead and all of the channels immediately appeared. How strange. Doesn’t make sense to me, but it’s finally working again.

This also worked for me! Thx for the info. I had been messing with this for almost 2 hrs after switching to my mesh network and couldn’t figure it out until I read this from you guys.

J

Jorieusa

Lyricist II

Same greyed out issue.. I have a few questions..

As far as my online Sirius goes I only have an email user name. How did you guys find your vehicles username and password?

#2 How do I remove the Sonos profile? I just checked and I am correctly in the right country.

TL;DR

Remove your SiriusXM profile (not just re-authorize) from the Sonos app and re-add it. Make sure when re-adding your profile, you select the right SiriusXM Plugin - US for US account or Canada for Canadian accounts.

Issue:

Some of the SiriusXM stations are greyed out when trying to select them to play within the Sonos app. For me, this was many of the rock / alt rock stations, and chill stations. All these stations still available in the SiriusXM Mobile app and I can use airplay to sent to my Sonos system even though it’s not convenient. Re-authorizing the account did not resolve the issue.

Solution (for me):

Remove your SiriusXM profile (not just re-authorize) from the Sonos app and re-add it. This solved the problem. Why? Previously there was only one SiriusXM plugin to the Sonos app. Now there is SiriusXM plugin for US based account and a separate one for Canadian accounts. Since I have a Canadian account, I needed to re-add the plugin using the ‘SiriusXM Canada’ option. Doing this immediately solved the issue (which started about two weeks ago). Re-authorizing doesn’t help when you have the wrong plugin installed. This is why you need to fully remove and re-add.

Hope that helps!

D

DJ43

Contributor I

After working fine for years, I still cannot get SiriusXM on the Sonos desktop app. Works fine on the phone.

Multiculti

Avid Contributor I

I had similar issue, not the same, back in my Sirius XM 6 month trial, just expired.
No need to over-detail the issue I had (US/international household, Sirius is US-CAN only, needed overseas address for other services to work, so had to live without Sirius XM as intended, here in the States as we prefer, hmm hmm the Beeb ...others), however, here in the US the easy work around was, activating Sirius XM on Alexa app and asking Alexa on Sonos to play e.g. XMU or Indie 1.0 or First Wave or First Wave Deep Cuts or BBC News or NPR or PRX or Spectrum or Groove or Freakonomics Radio or La Kueva, etc. on such and such Sonos device. It werk’ed 😃...maybe with the exception of some of Sirius XM app-only channels like Alt Nation Advanced Cuts or Spectrum Discover or some 📻 stuff like that.

D

DJ43

Contributor I

Thank you for responding. As I said, I can use my phone. I’m not looking for a work around, I’m looking for Sonos to fix this months-old problem caused by their update.

Multiculti

Avid Contributor I

Sure. I didn’t have a chance to speed-read all comments, but my intention was intended for @Drproc79 ‘s original post et al. I agree that it is up to Sonos and Sirius XM to work on solutions. It was certainly annoying when I could not get stations from my preferred platform for a while so I can relate. I am just saying, resorting to Alexa was a fast alternative for that Sirius test-period in our case.

C

Cruisinbound

Lyricist II

My issue was SiriusXM stopped working in the Sonos App (favorites and recent played was grayed out). I could not reauthorize (SiriusXM would reauthorize but Sonos noted couldn’t log in) and could not remove the SiriusXM account.

Solution (worked with Sonos support) - in Sonos App. SiriusXM Service Setting, add a new account, added the same SiriusXM account that was not working (give it a different name). It added successfully and then I was able to remove the previous not working account (just for cleanup).

D

DJ43

Contributor I

Thanks, but sonos won’t let me add siriusxm a second time.

C

Cruisinbound

Lyricist II

Thanks, but sonos won’t let me add siriusxm a second time.

Sorry my notes were a bit cryptic. Account (people head with circle in the top right), Content Services, SiriusXM, then add new account. So not adding SiriusXM again, but adding an account within SiriusXM. This is where I added the same SiriusXM account (different name) and it works.

Hope that makes sense and works.

D

DJ43

Contributor I

Hey Cruisinbound, are you talking about the phone app? I have Sirius on my phone, I can’t get it on my Windows PC.

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