Contributor I

Answered

SiriusXM channels unavailable/greyed out and not available

Forum|Forum|2 years ago
February 10, 2024
31 replies
6664 views

Yesterday the Sonos iPhone app prompted me to reauthorize my SiriusXM account. I did and ever since then all of the SiriusXM channels are greyed out and unselectable to play. I tried deleting the service and readding. No luck. I tried the Sonos iPad app and I’m experiencing the same issue.

If I go into the SiriusXM app and connect to my Sonos via AirPlay, it will work, which is my workaround for the time being, but it’s extra steps and annoying. Is anyone else having this issue?

I have the play bar, two sonos ones and the sub.

Thank you.

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Best answer by BlackDot

Hi everyone,

I’m having similar issue with my SiriusXM account on Sonos. Here’s what I was experiencing and here’s what I did to resolve it.

TL;DR

Remove your SiriusXM profile (not just re-authorize) from the Sonos app and re-add it. Make sure when re-adding your profile, you select the right SiriusXM Plugin - US for US account or Canada for Canadian accounts.

Issue:

Some of the SiriusXM stations are greyed out when trying to select them to play within the Sonos app. For me, this was many of the rock / alt rock stations, and chill stations. All these stations still available in the SiriusXM Mobile app and I can use airplay to sent to my Sonos system even though it’s not convenient. Re-authorizing the account did not resolve the issue.

Solution (for me):

Remove your SiriusXM profile (not just re-authorize) from the Sonos app and re-add it. This solved the problem. Why? Previously there was only one SiriusXM plugin to the Sonos app. Now there is SiriusXM plugin for US based account and a separate one for Canadian accounts. Since I have a Canadian account, I needed to re-add the plugin using the ‘SiriusXM Canada’ option. Doing this immediately solved the issue (which started about two weeks ago). Re-authorizing doesn’t help when you have the wrong plugin installed. This is why you need to fully remove and re-add.

Hope that helps!

Show previous replies

B

bubblechucker

Lyricist I

Having the same issue here and seems to affect channels 100-132. I don’t have the subscription that gets Stern, but I should be getting the other channels. It seems to be only the desktop app that is affected. I can use the voice assistant to start channels, and also the iOS app. But with being at my desk for about 10 hours a day, I use the desktop app pretty heavily.

S

scottridenour

Lyricist I

These were great ideas and tips, but they did not help me either. I was going to contact SiriusXM to see what they could do but I really wasn’t looking forward to the hassle… So I thought I would keep playing around until something worked…. and I got it working!

I had the same problem where I could authorize and reauthorize my SiriusXM account, but I would still see all the channels greyed out, or get ‘access denied’ messages. I decided to check my SiriusXM account to make sure they allowed streaming, and they do. But then I noticed that each of my SiriusXM users have different usernames than my SiriusXM account; the cars each have their own username and the overall SiriusXM account uses my email. The email/password method is what I was using to add the account to Sonos, so I decided to try setting up with the one of the car’s username and password combination: it worked!

TL;DR: Recommend setting up SiriusXM in Sonos using the username/password combo of your car instead of the main account email and password.

D

Drproc79Author

Contributor I

These were great ideas and tips, but they did not help me either. I was going to contact SiriusXM to see what they could do but I really wasn’t looking forward to the hassle… So I thought I would keep playing around until something worked…. and I got it working!

I had the same problem where I could authorize and reauthorize my SiriusXM account, but I would still see all the channels greyed out, or get ‘access denied’ messages. I decided to check my SiriusXM account to make sure they allowed streaming, and they do. But then I noticed that each of my SiriusXM users have different usernames than my SiriusXM account; the cars each have their own username and the overall SiriusXM account uses my email. The email/password method is what I was using to add the account to Sonos, so I decided to try setting up with the one of the car’s username and password combination: it worked!

TL;DR: Recommend setting up SiriusXM in Sonos using the username/password combo of your car instead of the main account email and password.

Yes! Thank you, Scott! This is what finally fixed the issue for me. I had been signing in with my email when authorizing the account. I switched to signing in with my username instead and all of the channels immediately appeared. How strange. Doesn’t make sense to me, but it’s finally working again.

T

TnWildcat

Lyricist II

I have had this trouble for 6-9 months, ever since Sirius updated their app. I have deleted apps and permissions and still not seeing the channels. I can ask Alexa to play a specific channel but I cannot see the channel on the Sonos app. I can’t help but feel this may be a problem Sonos may need to work out with their app and do an update.

controlav

Lead Maestro

I have had this trouble for 6-9 months, ever since Sirius updated their app. I have deleted apps and permissions and still not seeing the channels. I can ask Alexa to play a specific channel but I cannot see the channel on the Sonos app. I can’t help but feel this may be a problem Sonos may need to work out with their app and do an update.

No, the app has nothing to do with this, its all on Sirius to fix their account system and SMAPI endpoint.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

G

gerfy

Lyricist I

I am having the same issue as of this weekend. A strange workaround is to use the “Search” feature to find the station (for example, search for “wave” to find “1st Wave”) and in that tab, the channel (at least for me) is not greyed out and I was able to get the station to play.

For what it’s worth, I verified this (same issue, same workaround) on my iPhone, iPad and Mac Studio -- the behavior was consistent across all three devices.

I have opened a ticket with Sonos Support with these details, so hopefully the devs will be able to sort this out relatively quickly.

Good luck!

Corroborating this issue and that this is a viable workaround.

T

TnWildcat

Lyricist II

Thank you NorthlandBob! Your work around solution helped and worked for me too. I hope they remedy this problem soon.

C

csmall247

Contributor I

I have tried all of the suggested fixes with no solutions. Thank you NorthlandBob for the work around. I also hope they remedy this problem soon.

U

Uncle Custom

Lyricist I

I’m having the grayed out issue as well. I have sirius xm (US) and when I add it to sonos and click authorize, it brings me quickly to a page that says canada or US, and even though i press US, it always redirects me to the canada sirius xm page for adding the sonos. I can’t seem to find a work around yet.

It will let me log in but a lot of channels are grayed out. 🤷

jgatie

I’m having the grayed out issue as well. I have sirius xm (US) and when I add it to sonos and click authorize, it brings me quickly to a page that says canada or US, and even though i press US, it always redirects me to the canada sirius xm page for adding the sonos. I can’t seem to find a work around yet.

It will let me log in but a lot of channels are grayed out. 🤷

Login and make sure your country information is correct here:

https://login.sonos.com/

Also, check to see you are running the proper Sirius app on your device, and log in to that app before attempting to add.

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