SiriusXM channels not listing in latest Sonos App... sonos and sirius pointing fingers at each other...

I noticed this yesterday on my system and I did the same basic troubleshooting and stopped at calling them. I get Hits 1 and the Pandora station but everything else is grayed out.   I hope they fix it soon.  I’m in the Apple ecosystem so I think the easiest work around for me would be to airplay from the SiriusXM App to all speakers, or 1 and group the all in the others in the Sonos app.  

I have the same issue and experienced exactly the same scenario as TA AB. Sonos support was excelllent. Sirius, not so much: The account rep to whom I spoke mumbled something about an upgrade scheduled to go in effect on February 10 that would fix the issue. It’s now February 11; no fix in sight.

The fact that the Sonos test account worked but mine did not tells me that there is something faulty about my account info that Sirius is passing to Sonos in the authorization process. Perhaps the Sirius ‘upgrade’ (if in fact it occurred) was intended to fix that -- if so, if failed.

And here’s some further evidence (albeit circumstantial) that the problem lies with Sirius. I sat in my car and requested a radio refresh from Sirius. I was actually listening to one of my Sirius preset channels -- but the refresh process said ‘it looks like’ I don’t have a valid Sirius account, and suggested that I subscribe. In actual fact, my account is fully paid.

I’ll be circling back to Sirius on this issue. I’m pretty sure the problem is on their end.

Same problem, also tried re-authorizing, deleting app, etc. but still only see Channel 1 Hits and Pandora, the rest are grey. Fortunately, I had favorited some stations before this latest Sonos update and I am still able to access those so SXM seems to be seeing my account is valid however I can’t see any of the other channels or on-demand shows. Frustrating.

Same for me regarding Sirius stations flagged as Favorites under My Sonos. Thank heaven for that much...

Same issue here.  Happens on Android App and well as Mac desktop app.  Would really like a fix.

What a pain!  Sirius install/uninstall  - same issue - only 2 channels available - the rest are greyed out.

Can play through siriusxm app and Airplay - but not ideal.

Same here...been through the runaround with SiriusXM, and they say they are escalating it to corporate and they will call me back in 2 days...

Same here as everyone above.   We have Sonos throughout the house and garage and I only have 3 stations.   Tried uninstalling....reinstalling.....reauthorzing....    On 3 devices too.  One Android and 2 Apple.   I'm quite annoyed.   If anyone has any luck PLEASE post!!!  

Update:  I got a call back, but the person didn’t have much (any?) more expertise than the reps I talked to first. She was going to have me do the same “log out, log in, remove and reinstall SiriusXM on Sonos”, etc.  

She asked me to install the SiriusXM app, which I reluctantly did (too many apps and I won’t use) to show that the channels do appear there. 

She tried to tell me I could stream from the SiriusXM app to Sonos and that would be a solution, but I rejected that because I’d have to stream to a unit that can receive airplay (not my SonosAmp and SonosConnect units for my whole house audio) and then join the zones I want in, and it would occupy my phone, so that’s not a good solution.

She said she would escalate and I’d get a call back, but I got the vibe that I shouldn’t hold my breath…

Well see…I may cancel SiriusXM since Sonos is the main place I use it.  Hopefully they’ll solve first.

I’ve been contacted for information several times by SiriusXM support, most recently yesterday, when they informed me that the issue has been sent to their engineering dept. On the Sonos side, no further word, but I believe that there, too, it has been escalated to engineering.

So here’s how I’m now looking at this: there is some sort of information interchange that has to occur when I authorize SiriusXM as a streaming service on Sonos. (How else would Sonos know which SiriusXM channels my plan provides access to?) SirusXM appears to have recently revamped/updated its channel offerings and plans. Somewhere along the line, the authorization process has gotten out of sync, and Sonos can no longer tell which channels are ‘live’ in my SiriusXM account. This could be because the authorization process is passing corrupted account into (SiriusXM ‘at fault’), or because the authorization process doesn’t know how to interpret correct but newly revised account info (Sonos ‘at fault’).

So now, as TA AB originally said, we seem to have a classic case of each side saying the blame lies with the other. I can only hope the effort eventually ends up with human beings actually talking to one another.