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14 replies

Mark P
Mark P
Retired Sonos Staff
October 3, 2020

Hi @mjaygoodman.

Welcome, thank you for reaching out to Sonos Community.

What kind of issue are you having when your streaming with SiriusXM?

If you need help with any other information, please be sure to let us know.

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Micha007mk
Trending Lyricist I
October 3, 2020

Mine doesn’t work whatsoever...I think it’s since the last update 2 days ago. All my other services work.

says unable to play station, when I go to the Siriusxm icon in music services it says Mabel to browse music.

the SiriusXM app itself works fine with my user and password it just doesn’t work in Sonos.

I removed the account and tried to add it back but it says it’s disabled.

Micha007mk
Trending Lyricist I
October 3, 2020

After 10 minutes it allowed me to add it back and it works fine...must have been some authentication issues.

mjaygoodmanAuthor
Contributor II
October 3, 2020

When I tap on Sirius in the SONOS app it tells me “unable to browse music”.  I removed the Sirius service and loaded it again into SONOS. 

All my other streaming services work on SONOS.

Mark P
Mark P
Retired Sonos Staff
October 3, 2020

Hi @mjaygoodman.

Welcome, thank you for reaching back to Sonos Community.

Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?

If you need help with any other information, please be sure to let us know.

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kentreuber
Lyricist III
October 4, 2020

Mine stopped working a few days ago. Should I send a diagnostic report?

Mark P
Mark P
Retired Sonos Staff
October 4, 2020

Hi @kentreuber.

Welcome, thank you for reaching out to Sonos Community.

I'd be happy to take a look at the system. Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?

Let us know if it works. If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question
kentreuber
Lyricist III
October 4, 2020

Diagnostic # 385927424

Michael_287
Trending Lyricist I
October 4, 2020

Same problem.  Tried reinstalling with no results.

 

alexeirrm
Lyricist I
October 4, 2020

I’m having a similar issue. I did the Sonos app update a few days ago (version 12.1 for Mac, S2) and lost the ability to play Sirius. I went through and confirmed the account is working with Sirius, then removed and re-added the account in the Sonos app. When I try and play a station, I get the following error: “unable to play ‘x-sonosapi-hls:Api:tune:liveAudio:siriushits1: <redacted>’ - the connection to SiriusXM was lost”. Screenshot attached.

Diagnostic report: 92900074 (from iphone)

Diagnostic report: 2019322553 (from mac)

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