Sirius XM not showing artist and song title

[skip to the bottom if you just want the solution]

They did a remote session on my phone.
I demonstrated the problem and they asked me to remove SiriusXM and then add it back to my Sonos.

I then played Deep Tracks and the song/artist info was there!

We switched channels to Nugs.net and the info was missing. 😓

But then, I switched back to Deep Tracks and it was still missing.

And then I noticed something…

In my Recently Played list, I had TWO DIFFERENT DEEP TRACKS STATIONS.  One had a blue background and the other had a white background. 

• The one with the white background said “27 - Deep Tracks and SiriusXM Station” underneath it.
• The one with the blue background said “Deep Tracks and All Channels” underneath it.

The music is the same regardless of which station I played, but the song/artist information appears only when I play the station with the blue background.

[Solution]

1. Try playing the SiriusXM station by going to Browse → SiriusXM → All Channels and finding the channel that way.  I believe this will work.
2. Once you do that, remove the channel from your My Sonos.  My guess is this channel will show up with a white background
3. Go back to the channel using step 1 and then add it back to My Sonos if you want to.
4. When playing from the Recently Played list, avoid using the channels with the white background.  Eventually they should drop off the list.

See if that works...✌

John

Using JackinBrooklyn’s solution worked (steps 1,2, and 3).  Now that I’ve added those stations back to My Sonos (the newly added back) stations are now showing artist and song information.

My problems is how to remove the “non working” old stations from My Sonos. I am using the Sonos 1 app and when you click the three dots next to the old station there is no option to remove them.  Only options are “Play in another room” and “Play now”. It appears you can only remove the station that are working (uggh).  Please help. I do not want stations in My Sonos that are not  working or playing correctly.  Thanks.

Just an additional note:  I am getting the artist, song, and album information however now I do not get the cover art.  Not sure if anyone else is having that issue.  

Unfortunately, I’m having multiple issues with SiriusXM for the past week or so that cross too many topics posted in this category. 

1. I am receiving Artist and Song title “IF” I select a station. Previously, I could see Artist and Song when I browsed the Live Channels list for all SiriusXM stations.
2. No Album Art, which previously a feature once you selected a channel.
3. It seems the sort by Category is missing or not appearing in the menu, as before.

So I guess the “new” look for SiriusXM users is “No AlbumArt” since it’s been weeks and no response.

It would be appreciated if there was some kind of communication with the users when there will be changes and what they are prior to any updates. I know the album art is kind of a nit but it is part of the user experience and I personally miss it.