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Contributor I
Feb 10, 2024 4:04 PM UTC
Answered

Sirius XM not showing artist and song title

When browsing the Sirius XM -  All Live Channels within the Sonos App, it’s not showing the song title and artist.  It has been a feature within the app for years, and now it’s gone.  Is there a fix?

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Airgetlam
AirgetlamAnswer
Feb 10, 2024 4:50 PM UTC

Since SiriusXM is responsible for the data that shows up in your Sonos controller, you may want to contact them. 

Bruce

25 replies

Avid Contributor I
Feb 18, 2024 5:14 PM UTC

I just went online with Sonos Chat Support. They say they are working on a SiriusXM playback issue that includes this issue. 

If you report it to support, they say they'll update you when they have a fix. Sand if not people report it, then it might be fixed more quickly.

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Lyricist I
Feb 19, 2024 3:15 PM UTC

Same issue on laptop, still get titles (briefly!) opening on iPhone. Thx for the updates.  

 

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Trending Lyricist I
Feb 19, 2024 7:48 PM UTC

Same problem, reported it via chat, it was if they’ve never heard of it. They requested a screen shot, then a phone call but after 35m I had to move on. Hopefully they fix it.

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Lyricist I
Feb 23, 2024 8:59 AM UTC

When I start SiriusXM on my controller, the Artist and Song information is displayed for a couple of seconds. It disappears after that.

This was never a problem until I applied the last update to my system.

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Avid Contributor I
Feb 25, 2024 11:46 PM UTC

It looks like the issue has been resolved.  I just noticed song information displaying on both my Android and Windows apps.  😀

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Contributor I
Feb 29, 2024 8:12 PM UTC

When I start SiriusXM on my controller, the Artist and Song information is displayed for a couple of seconds. It disappears after that. This problem has not been resolved.  

When I log into the SiriusXM app all the artist and song information is there.  This problem has be happening for at least a week or more.

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Contributor I
Feb 29, 2024 8:34 PM UTC

Just to add a note:  I have been using both Sonos and SiriusXM for years and I expect that from time to time there will be some issues.  Please, let’s not to point fingers at each other (Sonos & XM) but work together to resolve the issue (and there is clearly an issue).  I believe that’s all the community wants especially since we are spending tons of money for the service and the hardware.  Is that too much to ask??

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Avid Contributor I
Feb 29, 2024 8:47 PM UTC

FWIW, I am using the old Sonos app, not the Sonos 2 app.

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Airgetlam
Feb 29, 2024 10:52 PM UTC

What did Sonos Support say, when you contacted them with your diagnostic?

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Bruce
Avid Contributor I
Mar 1, 2024 1:25 AM UTC

Ok...disregard my previous message indicating the problem has been resolved because I am now back to having the same problem.  I swear it worked when I posted that message, but I’m not sure I believe it myself...😕

 

John

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