Skip to main content
Alonzo Mosley
Alonzo Mosley
Headliner I
July 25, 2023
Answered

Sirius - "Unable to Browse"

My Sirius is not playing on Sonos.

Amazon Music and Tune In Radio stations are playing fine.

Saved Sirius stations sping and return, “Unable to play the Radio station.”

If I go to Browse=>SiriusXM=>Live and Extra Channels, it spins for a moment and returns “Unable to browse music”.

This is happening on PC, Android, and iPad controllers.

I first noticed it this afternoon; Sirius had been playing fine all weekend.

https://status.sonos.com/ does not indicate any problems. I have gone to Settings=>Services & Voice=>SiriusXM=>Reauthorize Account and confirmed I’m signed in.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Airgetlam
    AirgetlamAnswer
    July 25, 2023

    When I posted that link, the status page was indicating there was an issue. It may be resolved at this point. If you’re still having an issue, you may want to remove Sirius XM from your controller, then add it back in to force a new handshake with the SiriusXM servers. You might also want to call Sonos Support directly to discuss it.

    Bruce
    View in thread

    12 replies

    Built4Comfort
    Lyricist I
    July 25, 2023

    Having exact same issue here. I first noticed it Sunday. I was not home to try yesterday, but experienced same today. 

    alindber
    Lyricist I
    July 25, 2023

    Same here.  The SiriusXM works fine, but not using the Sonus app.

    Airgetlam
    Airgetlam
    July 25, 2023

    https://status.sonos.com

    Bruce
    Happyphantom2
    Lyricist I
    July 25, 2023

    Status site says this is fixed, but I’m still receiving the unable to browse music message for SiriusXM. I’ve tried relaunching the program, but no change. 

    Alonzo Mosley
    Alonzo MosleyAuthor
    Headliner I
    July 25, 2023

    https://status.sonos.com

    Per OP:

    https://status.sonos.com/ does not indicate any problems.

     

    Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
    Alonzo Mosley
    Alonzo MosleyAuthor
    Headliner I
    July 25, 2023

    Same here.  The SiriusXM works fine, but not using the Sonus app.

    I forgot to mention that. Same here.

    Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
    alindber
    Lyricist I
    July 25, 2023

    Yep still not streaming via Sonus. 

     

    Status pages shows

     

    Nope not true for me

      Airgetlam
      AirgetlamAnswer
      July 25, 2023

      When I posted that link, the status page was indicating there was an issue. It may be resolved at this point. If you’re still having an issue, you may want to remove Sirius XM from your controller, then add it back in to force a new handshake with the SiriusXM servers. You might also want to call Sonos Support directly to discuss it.

      Bruce
      Mighty dog
      Lyricist I
      July 30, 2023

      I may have a solution. As the above users, I received the “Unable to play the Radio station” message when I first tried to play any Sirius station through Sonos. Sometimes, after repeated attempts, Sirius would play. However, because of the problem, I was forced to stop using any Sirius station as a wake up alarm. I both reauthorized and reinstalled Sirius to no avail. I called customer service and was told there was no problem with my system. Finally, I changed my account by changing the email. That has seemed to solve the problem. 

        Alonzo Mosley
        Alonzo MosleyAuthor
        Headliner I
        July 31, 2023

         

        When I posted that link, the status page was indicating there was an...

        NOTE TO SONOS: STOP POSTING  THE ‘BEST ANSWER’. *I* AM THE OP AND *I* KNOW WHAT THE ‘BEST ANSWER’ IS, NOT YOU OR YOUR BOTS!!!!!

        No offense intended to @Airgetlam, but that’s not a solution to the problem and this thread should not be marked as ‘resolved’ because someone suggested calling Tech Support...

         

        I may have a solution. As the above users, I received the “Unable to play the Radio station” message when I first tried to play any Sirius station through Sonos. Sometimes, after repeated attempts, Sirius would play. However, because of the problem, I was forced to stop using any Sirius station as a wake up alarm. I both reauthorized and reinstalled Sirius to no avail. I called customer service and was told there was no problem with my system. Finally, I changed my account by changing the email. That has seemed to solve the problem. 

        It had worked fine for years. You literally changed your whole Sirius account? What does that mean for your car and other non-Sonos devices?

        BTW, this has seemed to be stable (i.e., working) for me for about four days now.

        Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
        Show more replies
        Terms & ConditionsAccessibility statement