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Alonzo Mosley
Headliner I
July 25, 2023
Answered

Sirius - "Unable to Browse"

My Sirius is not playing on Sonos.

Amazon Music and Tune In Radio stations are playing fine.

Saved Sirius stations sping and return, “Unable to play the Radio station.”

If I go to Browse=>SiriusXM=>Live and Extra Channels, it spins for a moment and returns “Unable to browse music”.

This is happening on PC, Android, and iPad controllers.

I first noticed it this afternoon; Sirius had been playing fine all weekend.

https://status.sonos.com/ does not indicate any problems. I have gone to Settings=>Services & Voice=>SiriusXM=>Reauthorize Account and confirmed I’m signed in.

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Airgetlam
AirgetlamAnswer
July 25, 2023

When I posted that link, the status page was indicating there was an issue. It may be resolved at this point. If you’re still having an issue, you may want to remove Sirius XM from your controller, then add it back in to force a new handshake with the SiriusXM servers. You might also want to call Sonos Support directly to discuss it.

Bruce

12 replies

Lyricist I
July 31, 2023

Mr. Mosley, you have misunderstood my post.  I changed the email relating to the Sonos account, not the Sirius account.  It was the Sonos system which has not been working properly. This morning I was awakened by a Sonos alarm playing a Sirius station.  This was the first time in weeks that Sonos was able to connect to a Sirius station.  So it appears that changing the email associated with my Sonos account actually worked.

Alonzo Mosley
Headliner I
July 31, 2023

Oh, got it. That is so randomly weird.

 

Never have used Sonos for an alarm. (I don’t know that I’d trust it!)

Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.