sign in as system owner issue for two sonos accounts

Forum|Forum|2 years ago
May 13, 2024
28 replies
4749 views

following the upgrade. Myself as the primary system owner can use the app fine with no issues.

My partner who has her own sonos account and Spotify account has completed the upgrade but when logged in under her own user a display on the home page reads ; sign is as the system owner to see this content.

The preferred services are set to her Spotify account and whan spotify is clicked from the home page access is as it should be.

However sonos favourites is showing the system owners favourites.

So i signed in as the system user [ myself] as advised by the sonos live chat agent, and made sure the settings for Spotify etc were set. The home page remains the same, with my recently played and my sonos favourites.

If we try to use that way if conflicts if we use at same time so I returned to the log in of my partner and started again.

Deleted app, reinstalled, cleared cache . no good. the live chat agent recognised the issue but did not seem to grasp how it worked previously before app upgrade and how the two separate accounts should function.

He gave up and referred me to phone line where i am patiently waiting on hold. I guess busy because i seem to have read this is becoming a common issue

Our problem is on iphones.

So if anyone has encountered this problem and found a fix you may save me some time from listening to badly chosen piped music.

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Show previous replies

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Gordon Gartrelle

Contributor I

Same issue. Bot was useless, no customer agents to help. After 12 years, this company has lost my trust it can do anything competently -- except sell new product and disappoint new customers.

G

Gordon Gartrelle

Contributor I

I called the support line. Waited for nearly an hour (55 mins) and then worked through the problem with Matt from Sonos. It took about an hour but eventually he was able to clear up my issue. If you make the call, it helps to have a second devise (ie.tablet) to work through the fix.
All speakers are now functioning as intended. Thank you Matt!

Can you share what the fix is?

P

paca100

Contributor I

Hi - This post helped to resolve the issue for me…

https://techissuestoday.com/how-to-fix-sonos-sign-in-as-the-system-owner-error/

All I did was download the Sonos software to my Windows PC and completed the Sonos updated. After this was complete, I was able to access the Sonos app on my iPhone.

I hope this helps others. Sonos really need to up their game.

J

Jinsspeakerswontconnect

Lyricist I

Can’t do anything with Sonos app due to “Sign in as the System Owner” error. Website says no projected fix for this problem. My speakers have been rendered completely useless.

Same. I had an account for my first personal sonos then bought 4 more for my business (different email). Ended up taking them all home, had issues already then. A techy friend helped and probably made a new account. Have used all my emails but none are the system owner. Wtf. I own 5 speakers and a boost physically 😅 also changed wifi network name and password. But i can’t access anything without signing in as system owner

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nopenope

Lyricist I

Can’t do anything with Sonos app due to “Sign in as the System Owner” error. Website says no projected fix for this problem. My speakers have been rendered completely useless.

It must be a fairly isolated issue - I’m able to sign out/in on the Sonos App, if that’s the issue you’re facing?

Not isolated enough. Been on hold for over an hour because of poor Sonos quality. Clearly they would benefit from foxing the bugs as their call/chat queue would drop significantly, but maybe they just can’t fix poor design.

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nopenope

Lyricist I

Why exactly does Sonos need to know my location in order to setup speakers?

B

Brianfellow

Lyricist II