Contributor I

Question

sign in as system owner issue for two sonos accounts

Forum|Forum|2 years ago
May 13, 2024
28 replies
4749 views

following the upgrade. Myself as the primary system owner can use the app fine with no issues.

My partner who has her own sonos account and Spotify account has completed the upgrade but when logged in under her own user a display on the home page reads ; sign is as the system owner to see this content.

The preferred services are set to her Spotify account and whan spotify is clicked from the home page access is as it should be.

However sonos favourites is showing the system owners favourites.

So i signed in as the system user [ myself] as advised by the sonos live chat agent, and made sure the settings for Spotify etc were set. The home page remains the same, with my recently played and my sonos favourites.

If we try to use that way if conflicts if we use at same time so I returned to the log in of my partner and started again.

Deleted app, reinstalled, cleared cache . no good. the live chat agent recognised the issue but did not seem to grasp how it worked previously before app upgrade and how the two separate accounts should function.

He gave up and referred me to phone line where i am patiently waiting on hold. I guess busy because i seem to have read this is becoming a common issue

Our problem is on iphones.

So if anyone has encountered this problem and found a fix you may save me some time from listening to badly chosen piped music.

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Show previous replies

Bumper

Pour yourself a drink, clear your schedule.

Ken_Griffiths

Pour yourself a drink, clear your schedule.

Yes, if the Sonos Move does get up and running as a consequence @Santosh Shahare - the wait will have been worth it. It’s one of my favourite Sonos products.👍

Bumper

Pour yourself a drink, clear your schedule.

Yes, if the Sonos Move does get up and running as a consequence @Santosh Shahare - the wait will have been worth it. It’s one of my favourite Sonos products.👍

Yes hopefully the wait works out for @Santosh Shahare I mean Sonos themselves say they have no fix but if you advise however many hours wait and unlikely the rep has a fix they

should def do it.

Ken_Griffiths

Pour yourself a drink, clear your schedule.

Yes, if the Sonos Move does get up and running as a consequence @Santosh Shahare - the wait will have been worth it. It’s one of my favourite Sonos products.👍

Yes hopefully the wait works out for @Santosh Shahare I mean Sonos themselves say they have no fix but if you advise however many hours wait and unlikely the rep has a fix they

should def do it.

Well, ‘nothing ventured’ and all that …

S

SaraCG

Trending Lyricist I

My husband and I are having the same issue. When my husband uses his login he can’t do much of anything (can’t adjust system settings for example) and he gets the “sign in as owner” message (and we don’t know why my account is set as owner).

P

Pablo N

Lyricist I

I have the same issue. I’m prompted with a “Software Update” message. Click “Start Update”. Next message is “Sonos wants to use “Sonos.com” to sign in. Continue… Then I get, “sign is as the system owner”. I am the owner!!!!

I thought the issue was related to the change in wifi router yesterday but it appears that I’m not the only one having this “sign as the system owner” issue.

Very, very frustrating. Yesterday, the phone line wait time was 75 minutes. This morning the wait time response was 5 minutes but it’s already been over 20 minutes.

Come on Sonos, you can do better than this!!!!

K

Kevin81818

Contributor I

I was able to update fine, but I can’t access my system settings because I keep getting this error, event though I *am* signed in as the system owner. None of the work-a-rounds have worked for me. I can access everything fine from my windows app, but not my android app.

Very annoying. It seems like every time I get an update something is broken for weeks or months before it’s fixed. I dread having to do an update at this point. Wish I could just opt out and leave it with a working system for a while. :/

M

Mysticalfish

Lyricist I

Same issue, used to go seamlessly between work, home, and mobile Sonos. Logged into the wrong one after new update now can’t do a flipping thing.

Never had a Sonos update make anything better just break things. And I’m a serial Sonos addict. I have over 20 speakers in different settings.

absolutely infuriating even deleting the app I have no way to log into another account, the damn error message from the app tells me to use a different account yet gives no options to input different credentials.

A QC UX UI issue this obvious gives me concerns for the company and brand as a whole. I’m essentially locked out of thousands of pounds worth of speaks because of poor software and a basic easy issue to spot and resolve,

P

Pablo N

Lyricist I

I called the support line. Waited for nearly an hour (55 mins) and then worked through the problem with Matt from Sonos. It took about an hour but eventually he was able to clear up my issue. If you make the call, it helps to have a second devise (ie.tablet) to work through the fix.
All speakers are now functioning as intended. Thank you Matt!

D

david_8D

Lyricist I

I’m having the same issue. It looks like some were able to get it resolved. Can anyone give details on what to do to fix it?

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