Contributor I

Question

sign in as system owner issue for two sonos accounts

Forum|Forum|2 years ago
May 13, 2024
28 replies
4749 views

following the upgrade. Myself as the primary system owner can use the app fine with no issues.

My partner who has her own sonos account and Spotify account has completed the upgrade but when logged in under her own user a display on the home page reads ; sign is as the system owner to see this content.

The preferred services are set to her Spotify account and whan spotify is clicked from the home page access is as it should be.

However sonos favourites is showing the system owners favourites.

So i signed in as the system user [ myself] as advised by the sonos live chat agent, and made sure the settings for Spotify etc were set. The home page remains the same, with my recently played and my sonos favourites.

If we try to use that way if conflicts if we use at same time so I returned to the log in of my partner and started again.

Deleted app, reinstalled, cleared cache . no good. the live chat agent recognised the issue but did not seem to grasp how it worked previously before app upgrade and how the two separate accounts should function.

He gave up and referred me to phone line where i am patiently waiting on hold. I guess busy because i seem to have read this is becoming a common issue

Our problem is on iphones.

So if anyone has encountered this problem and found a fix you may save me some time from listening to badly chosen piped music.

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T

Tylerirl

Lyricist I

Same issue.

Ken_Griffiths

I think the recently played applies to all the accounts on the Sonos Speakers, even if that’s multiple Spotify accounts. The separate controllers though can each have their own pinned categories - all users though still use the same Sonos Acount, but just use their own Spotify account, each installed from their own controller device.

Maybe hide the ‘recently played’ pinned category if it’s causing you issues.

L

Lizl

Lyricist I

Can’t do anything with Sonos app due to “Sign in as the System Owner” error. Website says no projected fix for this problem. My speakers have been rendered completely useless.

Ken_Griffiths

Can’t do anything with Sonos app due to “Sign in as the System Owner” error. Website says no projected fix for this problem. My speakers have been rendered completely useless.

It must be a fairly isolated issue - I’m able to sign out/in on the Sonos App, if that’s the issue you’re facing?

M

Mattg-2024

Lyricist II

I’m experiencing the same problem as Liz. My speakers are useless right now.

Ken_Griffiths

I’m experiencing the same problem as Liz. My speakers are useless right now.

What have you tried so far @Mattg-2024?

Any joy with an App reset in User Account/App Preferences?

Have you tried using a different mobile controller (if available), or connecting the App to a different ‘associated product’?

S

Santosh Shahare

Lyricist I

Having the same issue as Liz. Bought new Sonos Move and it’s now useless as of now.

Ken_Griffiths

Having the same issue as Liz. Bought new Sonos Move and it’s now useless as of now.

Here’s the link to contact/chat to Sonos Customer Support…

https://support.sonos.com/s/contact

Hope the issue gets resolved for you and any others here too.

Bumper

Having the same issue as Liz. Bought new Sonos Move and it’s now useless as of now.

It’s a known issue. There is no fix. Return it and check back in a few months to see if it’s fixed.

Ken_Griffiths

@Santosh Shahare,

I’d still first check with Sonos Support, as there are several App updates already announced, including one tomorrow and I suspect the Staff will be able to resolve the matter anyway, if you can get to speak to them direct using the earlier link provided.

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