Should I wait to buy my first SONOS because of the App trouble?

Please, please, please believe that I am not challenging your response! I truly want to know: Why do you say that “the chances that everything works for you are good”? Is it your impression (perhaps based on some objective statistics somewhere) that newly acquired SONOS systems tend to work well with the latest software/firmware? Is it perhaps your impression that, despite the complaints heard around the world from what seems like large numbers of SONOS users, there are far more SONOS users who do not have problems (again, whether this is your instinct as a careful observer or a statistical measure)? Something else? Really, I just want to understand your reponse.

They say that all of the problems will be fixed by the end of October so I would guess that the Black Friday sale could be an excellent time to buy 😁

While there are a lot of people that have problems there are more that haven't had any or only minor ones. I'm in the mostly lucky group with minor glitches.

The risk of buying is minimal if as I suggested you watch your return window. 

Buy the Sonos you want, set them up and if you have no issues you are good. If you have issues I'd look to the forums first, then support, that gets most folks working.

Last resort box them out and return them. Buying local or from a place that makes returns easy (Amazon and Crutchfield) makes good sense during this mess.

Thanks, I do appreciate the reply. So it sounds like you’re saying the odds are good that “everything works” because it’s only a minority of SONOS customers who have had major problems. You’ve been tracking this much, much longer than I, so I take your assessment quite seriously. Thanks again.

Forget about it!

With the current app it would be a suicide. Definitely check for alternatives!

Sonos is delaying product launches and restarting earnings down ~$140 million (iirc), 10s of millions in unplanned expenses related to the app and is basically all hands on deck to fix the app. Companies don’t do this for a small number of users. 
That said if you buy from BestBuy you can return it if it doesn’t work for you. But keep in mind this project to fix the app will be ongoing, they have introduced new bugs and what works today may not after your return window. If you are good with being a beta testers for the foreseeable future fill your boots.  

Moderator Note: Modified in accordance with the Community Code of Conduct.

Given the number of Sonos systems out there the number of problem reports is a fairly low number but there are enough that it is impacting Sonos sales and their perception as a good choice. When the press chimes in saying Sonos is no longer their go-to recommendation that is going to hurt too, and long after the current mess is fixed.

This isn't the first time Sonos has messed up an update and I doubt it will be the last unless there are major changes in how they operate. Still over time things are repaired and things are better for users.

So as I said give Sonos a shot but watch your return window.

Ya think?

Remember, the vast majority of people who post here are people who are having issues. If things are working fine for other folks, there is really no reason to post about it.

Basing your decision on frustrations posted here is like walking in to a hospital, and assuming everyone in the world is sick or injured. 

Gee, has anyone tried bleach or UV light yet? Worth a try, isn’t it?