Should I wait to buy my first SONOS because of the App trouble?

Buy direct from Sonos and you’ll have (I think - please check!) 30 days’ home trial period to assess your devices. 
 

There are a lot of knowledgeable and helpful folk on these forums. If you have setup problems, explain what’s happening here and you should get helpful advice to try and resolve things. 

Go for it. You could be lucky like me and find it all works with no issues. There are major issues at the moment for many people, as spoken about most recently today in the CEO’s investor call, but they are being worked on. 
You’ll be lucky to find many others recommending you buy Sonos as, don’t forget, only those with issues tend to come on here. 

Hi @nik9669a, checking on a refund path is a great idea and could make @Hardrock127 comfortable. That said, a number of users have reported difficulty with the Sonos RMA process stemming from the overload in customer support. (There were hints in this afternoon’s earnings call that Sonos is seeing more returns than normal.) Personally, I would recommend Amazon or Best Buy to ensure that a potential return does not turn into potential frustration. YMMV!

I would absolutely wait. Everytime the app updates, my Arc and sub go offline. It’s a pain to reconnect and I just gave up on my sub for awhile because it takes too damn long to reconnect.  Not happy with the product right now (bought mine 2-months ago). 

Wait, probably quite a while. Way too frustrating. The app is getting better but still months, maybe more before it’s no longer beta equivalent IMO. 

Try setting fixed ip addresses - your router manual should tell you how. Your problem may relate to duplicate ip addresses being allocated. 

Sonos is reducing its fiscal guidance for 2024 due to the botched app roll out.  

"The company is now delaying two hardware releases originally planned for later this year as it deploys an all-hands-on-deck approach to fixing the app. "I will not rest until we're in a position where we've addressed the issues and have customers raving about Sonos again," Spence said during the afternoon earnings call."

•••

Wait!

I am working with Sonos for 6 weeks on trying to get my unit to connect.  They just keep having me try over and over again to reset the unit. Best Buy won’t accept the return and Sonos won’t either.  I get no where.  I have spent over 15 hours on this issue.  Each time I call in, I have to wait on hold 50 minutes.  Each rep has you do the same resetting every time.   Very frustrating. 

I own Sonos already and will not buy again. 

Why is Best Buy refusing a return? The only reason I think they could legally do so is if you’re outside of their return/warrant time frame. The same with Sonos, honestly. There isn’t any retailer or manufacturer that I’m aware of that has an infinite return policy, at least for electronic equipment. 

I'd say buying now wouldn't be a bad thing, the chances that everything works for you are good. As others have said do be prepared for the worst and be aware of your return window and any charges.