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Answered

S2 App quits

Forum|Forum|2 years ago
March 29, 2024
18 replies
318 views

Sonos S2 App quits while trying to add new service.

(scrolling down the list of services halfway, app closes)

I am using IOS 17.4.1

any info on this issue?

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Best answer by Ken_Griffiths

@wees
In that case it maybe best to reproduce the issue and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

They may also need your crash log from the iOS device ‘Settings/Privacy & Security/Analytics & Improvements/Analytics Data’ and (if requested) provide them the time-stamped Sonos.ips crash log by exporting it to Files and emailing it to them.

Hope you are able to get the issue resolved. 👍

jgatie

It may be trying to launch the service’s app for authorization and running into a problem. Sometimes that happens if the music service’s native app is not set up properly on your device.

controlav

Lead Maestro

It may be trying to launch the service’s app for authorization and running into a problem. Sometimes that happens if the music service’s native app is not set up properly on your device.

Sounds like they aren’t even getting that far, its crashing during enumeration/display of the services.

What country are you in? I am in the USA and no issues listing services on 17.3, updating to 17.4.1 right now to check that.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

W

weesAuthor

Trending Lyricist I

Thx for your reply.

I have not installed any native app from the service providers on my device.

I refer to the list of Services/Providers within the Sonos S2 app.

Trying to scroll down the list halfways, the app just quits.

😳

W

weesAuthor

Trending Lyricist I

Thx again.

country is Germany

controlav

Lead Maestro

I just upgraded to 17.4.1, no problem still. I am on an SE 3. It could be that something is wrong with the German services list. Hopefully another German user will try this so we can see.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

controlav

Lead Maestro

There’s a user on Reddit reporting the exact same problem, they are in Ireland.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Ken_Griffiths

@wees,

Not crashing here in the UK, so it might just be certain countries only, or perhaps a coincidence.

If available, maybe try a different Sonos controller device linked to the same ‘existing’ Sonos system, just as a quick further test.

W

weesAuthor

Trending Lyricist I

Have checked with identical IPhone, IOS 17.3.1

same behaviour

Both devices running Sonos 16.1 build 78151030

Ken_GriffithsAnswer

@wees
In that case it maybe best to reproduce the issue and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

They may also need your crash log from the iOS device ‘Settings/Privacy & Security/Analytics & Improvements/Analytics Data’ and (if requested) provide them the time-stamped Sonos.ips crash log by exporting it to Files and emailing it to them.

Hope you are able to get the issue resolved. 👍

Airgetlam

And please, let us know what you find out. I’m running is with no issues on essentially the same systems, so I’m curious as to why yours is failing, and mine is not.

Bruce

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