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GarethHolt
Contributor I
January 23, 2023
Answered

S2 Android app keeps closing

Every time I try to access the System option in settings, the app just closes.

This started happening a couple of weeks ago.

App is version 14.20.1

Build 70436090

Phone is  Google Pixel 3 on Android 12

I’ve restarted the phone but it didn’t help. I haven’t yet re-installed the app.

 

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Airgetlam
AirgetlamAnswer
January 26, 2023

Might be worth a call Sonos Support directly to discuss it.

Bruce
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12 replies

Airgetlam
Airgetlam
January 24, 2023

It sure sounds like a corrupt install of the app, I’d delete, and reinstall. 

Bruce
GarethHoltAuthor
Contributor I
January 24, 2023

Deleted and reinstalled the app but still doing the same thing.

Gareth

 

UKMedia
UKMedia
January 24, 2023

This behaviour is not replicated on my Pixel 4xl phone, so it is likely to be an issue with your phone. Can you open the settings menu on your phone, select the Sonos App and clear the cache.

Remember: Sometimes Red Wine helps :)
    GarethHoltAuthor
    Contributor I
    January 25, 2023

    Cache cleared but no difference.

    GarethHoltAuthor
    Contributor I
    January 25, 2023

    Spotted the Reset App option at the bottom of the App Preferences menu. Tried that and it seems to have worked.

    Thanks for the suggestions though.

    Gareth

    GarethHoltAuthor
    Contributor I
    January 26, 2023

    I might have spoken too soon. The reset option only works once, then the app closes as before when I select the System option.

    At least this is a workaround, and luckily I have another device with a functioning version of the app.

    Would still be good to know why this is happening..

    Gareth

    Airgetlam
    AirgetlamAnswer
    January 26, 2023

    Might be worth a call Sonos Support directly to discuss it.

    Bruce
      Allen J
      Lyricist I
      February 5, 2023

      I'm experiencing the very same issue too. It started happening a few months ago and hasn't been resolved by doing everything mentioned above. Even after a couple of updates, the issue still remains.

      I really hope this gets fixed. 

      Airgetlam
      Airgetlam
      February 5, 2023

      What did Sonos support say when you called in?

      Bruce
      Vanrhijns
      Lyricist I
      February 22, 2023

      Same thing here, resetting the app in the app preferences menu will get me into settings once. It's super fun when trying to add new speakers to the system. 

      Phone is a Pixel 7 Pro, android 13

       

      For those saying call Sonos support, their response is always the same, go to app preferences and reset the app. 

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