S1 Controller will not open in macOS High Sierra 10.13.6

This seems like another case of Sonos not thinking or caring about legacy products/customers?

Any idea when the S1 Controller software issue for Mac High Sierra users on older machines can expect this “future resolution”, or is it time to ditch them and switch to a system that does work???

Or perhaps Apple not informing every company about changes, so that accommodations can be developed, set in place, tested, and released to the public in time?

High Sierra has been around for ages…

And Apple continues to make changes to it.

I have the same issue. The lack of support for early adopters is discouraging. My system is getting long in the tooth and I am looking at upgrading, but it’s hard to go with a company that doesn’t instill confidence that the purchase will be supported. I’ll start looking elsewhere.

I have the same problem on High Sierra 10.13.6 

‘Manage’ is greyed out and cannot update “An unexpected error occurred. Please try again.” (previously working fine for years)

I deleted the controller and dowloaded the new controller from Sonos and that had the same problem. Luckily I saved a copy of my previous controller in my trash. I was able to retrieve and continue using the old controller but with the limited usability. I am able to stream but no longer have access to my own music files

below is the warning i keep getting:

Sonos Installer cannot be opened because of a problem.

​​​​​​Check with the developer to make sure Sonos Installer works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.

Click Report to see more detailed information and send a report to Apple.

I have a lot invested in Sonos products over many years from S1 to S2 and the inconvenience is starting to outweigh the convenience of a system that used to work seamlessly. Constant updates that penalize the user if they choose to ignore them, but consequently limiting applications, so the once flawless operation becomes limited, or unusable.

Very frustrating and feel Sonos is only interested in monetizing future users and ignoring it’s core of “once upon a time” users/supporters

Same problem here, and the answers that refer to macs with M1 chips not helpful, as the can run more advanced OS.

Had a chat session today, and the less than helpful script reader sent me a link from the site that indicates that it should run on OS 10.13.6. Which it obviously doesn’t.

So I have to call, when I can not be near my affected computer or my Sonos system, during the week to get the real answer? 

I got notification of “update available” for my Sonos S1 contrived over the weekend.

I installed it and IT FIXED EVERYTHING! My system is seeing my music library, it will index the music library and I can get to my preferences again. THANKS FOR LISTENING, THANKS FOR FIXING SONOS!

THANKS FOR LISTENING, THANKS FOR FIXING SONOS! Same with me.   I had to update each component individually as opposed to a global update.  But it worked (I have 10 components)

Brilliant.  Thanks Sonos.  I’ll make sure I don’t delete it this time!