S1 Controller will not open in macOS High Sierra 10.13.6

I had a similar problem, however, I did not make any changes to the macOS.  It has had no problem running the SONOS S1 controller for many years.  Then, today, I suddenly could not access the items on the “MANAGE” tab (I was about to update the Library but could not). 

So, I removed the S1 app on my imac, downloaded the S1 from the SONOS site, loaded it and . . . it cannot open, giving the same messages as described by Sailboat.  Perhaps there was an update, last night, to the S1 controller on my imac and that cocked up its compatibility with the same macOS v. 10.13.6 that was running the S1 app before today.  If so, then that is NOT an “Apple problem,” is it?

So, I ask the same question as posed by Sailboat : DOES THE (current) S1 CONTROLLER WORK WITH macOS HIGH SIERRA v. 10.13.6?  

Happily, I can still do everything I want from my Android phone but that will not be handy for some things.  

Same here, third update, didn't work, Removed S1, downloaded again. Got: “Sonos S1 Controller cannot be opened because of a problem. Check with the developer to make sure that the S1 Controller works with this version of the macOS”. Frustrating.

Me also.  I cannot load my Christmas music.  I invested in a 10 sonos components and now THIS!

Delete your current controller from the Mac. Go to Sonos.com to download the new version, and install it. When it asks if you want to create a new system, or connect to an existing system, choose to connect to an existing system. Once you’re connected agai, check for updates on the speakers, and run that.

You should be good to go. 

Airgetlam. I understand; however, that does not work on High Sierra Mac OS.  As the previous post state, you can load the version you state but the “manage account” is grayed out.  So you cannot link to media library.  Are you running High Sierra on a Mac?   If so, tomorrow I will try for the third time.

No, I have an M1 Mac, and am running the latest version of the Mac OS.

Perhaps it’s time to call Sonos Support directly to discuss it?

Sonos Support was of no help.  I have the same issue as described at the beginning of this thread.  Support advised to update OS, but that’s not possible as I have an older iMac where no further updates are possible.

They stated that they are aware of the problem, but have no idea when it would be fixed.  I asked if they would notify me of a fix and they said no.   Not the best support to be honest.  I can no longer access my music library as this is stored on the iMac.

I have so many songs devices that it’s hard to back out now, but what to do?

Mike

I foolishly deleted the S1 on my High Sierra Mac as I was seeing errors attempting the app update. I downloaded the S1 app (from a link provided by Sonos support) and I get the incompatibility message. 
 

Is there an archive of the older versions of the app somewhere? I was hoping Sonos might have been able to send me a link to an older, compatible version. 

The problem for me turned out to be that I am running MacOS High Sierra 10.13.6 on an older Mac, that has my music library.

Having finally escalated the problem at Sonos, I received the following replies:

”Thank you for the information provided regarding your issue. Actually, there is an ongoing issue with the Sonos S1 application on macOS High Sierra 10.13.6, we are aware of it and looking into a future resolution.”  “(T)he Sonos S2 application works, the issue is related just to the S1 Application.”

I can in fact install the S2 Controller on my Mac, with no issues, but I don’t want a split system, so I am waiting on a “future resolution”.

I am still running Sonos S1 Controller for Mac version 11.5 on my Mac, so my system can access my music library.  All of our iPhones and iPads are now running the latest Sonos S1 app version 11.6.2 and they work fine.

My only suggestion is to try and restore S1 version 11.5 on your Mac, if you are able, through a backup (which I did) or otherwise.

Thank you for reporting this information back to this thread. It’s most appreciated.